Registering cellphone signal booster

[Schadetre2]

I am having same issues as everyone else when trying to register a signal booster link takes you to a blank page would like help with this issue

[TDBreed]

I am shocked that a company as large as Verizon is able to charge for service they do not provide, spend millions on advertising instead of investing in infrastructure to provide more towers and stronger signals, and try to sell customers signal boosters at inflated prices when the service they are already being paid to provide is not available.

I am a longtime customer that received relatively reliable cell signals at my home prior to 2020.   Since then, I can barely get 3G signals, have to go outside to place or received some calls, and get no 5G service as I should at all. When I complained, I was told that there is so much traffic in my area (presumably from adding on new customers) that the towers cannot handle the load and my signal drops.

I was told I needed to get a signal booster, so I bought a signal booster on Amazon. When I tried to register it, Verizon said it could not register it without a MAC ID, and all I have is an FCC ID. Verizon said I had to buy another one from them for $250! They wrote up a "trouble ticket" to check my signal, but I have heard nothing back in over a week.

1) I think Verizon should provide me with a signal booster for free since they are not generating a strong enough signal due to taking on too many customers and not adding towers and better equipment;

2)  there is no excuse for having inoperable links to how to register a signal booster if they have to be registered with Verizon in order to work;

3) even when the issue is repeatedly brought to Verizon's attention, instead of fixing the problem or publicizing the solution, they tell a complaining customer that they will send them a personal note to help THAT customer register, and leave all the other people having the same problem without a solution. This has gone on for months and months;

4) I wonder if the FCC knows that Verizon will not register a signal booster with an FCC ID, and that Verizon is getting away with charging for 5G service signals without providing the service they are being paid to provide.

[vzw_customer_support]

Hello, TDBreed, I'm sorry to hear you ran into an issue with registering your signal booster. We can help you out with the registration. So we can best assist, we will be reaching out via Private Message.

-Lauren

[Schadetre2]

I did not get the call back as I was promised so link still not working and tech support does not seem to care.  At this point AT&T is starting to look a little better ?

[Schadetre2]

So what does a person need to do to get help with registering a cell phone booster. The link I  keep getting sent to me is not working I have spent a good chunk of money on the booster and so far it is only a paper weight. If this goes on much longer I won’t even be able to return it. Can someone at Verizon please help 

[vzw_customer_support]

Schadetre2 We want to help with your concern. We'll be sending a private message. ~Peter

[Schadetre2]

Update I called Verizon , after spending about an hour and a half they sent me a link

https://www.verizon.com/solutions-and-services/accessories/register-signal-booster   

which we know still is not working . I had the tech on the phone follow the links… yup  you guessed it he got the blank page 404 error.  His manager on the floor had him tell me that it was down for maintenance and that the issue is being escalated. They then scheduled me for a call back on 1/3/2024 around 4 pm cst. I will update more after that

[vivlee63]

I am having same issues as everyone else when trying to register a signal booster link takes you to a blank page would like help with this issue

[vzw_customer_support]

We're sorry to learn that you're having the same issue.  Let's see about getting that booster registered. Please be on the lookout for a private note from us for some help.

~Maria

[Schadetre2 · Accepted solution]

Ok so once you get a response from  vzw_customer_support, you need the following information

Booster Manufacturer: 

Booster FCC ID: 

Booster Serial Number: 

Booster Model Number: 

Booster Nickname (optional): 

Date  Installed:

Home Address:

Static Position or Mobile:

Reply to the private message and they can manually register the device for you. It is done through the private message so you’re not putting all your information on these threads. 

[DominoCalling]

I also recently bought a 3rd party signal booster and want to register it but clicking the "my verizon" button on this page https://www.verizonwireless.com/content/wcms/overlays/register-signal-booster.html leads to a  blank page.

Hoping someone can help.

[vzw_customer_support]

We want to make sure you can register your signal booster without any issues. We're going to send you a Private Message so we can better help.

~Jesse