Why is my Extender Sys Light Green?

[usmaak]

I've had a Samsung range extender with you guys since signing up many years ago, and it's worked well.  This morning, the sys light is green.  I've tried restarting it and it stays green.  Normally it's blue.  What can I do to fix this?

[RLSanders]

Same story here, and same timing as to when the sys light changed to green from blue.

I did some research. It was difficult to find valid info--the official Verizon documentation doesn't even recognize that a green sys light is possible. But ultimately I found the following: The green light indicates a problem at Verizon's end that is causing the Network Extender to only provide 1X service, not the normal 3G. As a practical matter, this doesn't matter for me, since when I'm at home I'm going to be using wifi for anything that would require 3G instead of 1X. But since it does mean something is wrong at Verizon's end, it would be good to hear from a Verizon rep who knows what's going on.

[RLSanders]

A couple of hours ago it went back to blue. I assume whatever was causing the problem was fixed.

[usmaak · Accepted solution]

Same here.  Well, I'm not sure of the timing, but when I checked it before bed last night it was blue again, and it's still blue this morning.  Thanks for taking the time to comment. 

[vzw_customer_support]

RLSanders,

We want your network extender to work perfectly for you. When did it start showing the green system light? What zipcode is this in?

JosephT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[RLSanders]

I'm afraid you're joining the party after everyone had gone home. usmaak and I identified a problem at Verizon's end on March 16 that impacted our Network Extenders. 24 hours later we both noted that the problem was resolved. Now you're asking about it--but the problem no longer exists.

Thanks for asking though.

[RHCEV3]

Mine is green now as well.  Also I moved a few months ago from zip 08094 to 19460 but no one aylt vzw call tell me how to update that.

[vzw_customer_support]

RHCEV3, ensuring that your network extender is working as expected is important, and we definitely want to ensure that the LED lights on your network extender are functioning. Help is here. I was not able to find any alerts for your area. When did you first notice the LED lights change to green? Besides moving, have you made any other changes to your account? Have you tried turning the network extender off, then back on? Looking forward to hearing back.

LorenzoP_VZW

[RHCEV3]

Eventualy cleared and went back to all 4 blue on its own. **REALLY** wish I could set the IP manually for the NE. While I have DHCP (dhcp server running on a 2U Cisco 3825 IOS 12.4) I do not generally use it and whenever possible try to use "static" DHCP by manually assigning a static IP for that MAC in my Cisco 3825. Based on what else is going on in my lab the DNS assigned to DHCP as well as thingsd like the gareway(s) change fromn time to time but never affects anything with a static IP which is 98% of the main internal network. Also assigning a static IP allows me to add different IOS ACL rules top open up additional things to/from that device which are not normally allowed past the Cisco at all.

[heyjude797]

Same issue here. Zip 28649. Does it typically return to blue?

[joelg34]

likewise notice green sys light last night ,still green??

[vzw_customer_support]

Thanks for the update joelg34. We want to help with your issue so that you're able to have the service you need. Did you try turning the Network Extender off and on? Has there been any changes or issues with your home network connection? 

KinquanaH_VZW

[jav6]

@joelg34 wrote:

likewise notice green sys light last night ,still green??

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If you have a SYS light, it would appear that @Tom13676 and you have the 3G model extenders.  As the user manuals describe, the SYS light indicates communication status with the VZW network.  This is thru your internet connection so if it is not blue then there is something going on there.  It may be temporary where the internet gateway to the VZW network is having issues or your internet access is having issues.   It would be nice if Verizon or Samsung could explain exactly what a 'green' status light indicates.

[Tom13676]

I am in zip code 12980. This problem of green SYS light has occurred briefly intermittently for an uncertain period prior to yesterday but now the green light persists. I chatted with VZ support yesterday around 5 pm EST, and with a reset (cold reboot) got the blue light back. But now, about 20 hours later, I just noticed the green has returned and has persisted. 

[vzw_customer_support]

Thank you so much for the details, we appreciate it. We know it is important to have your Network Extender working accordingly, and we want to help you in the best way possible. What is the make and model of the extender? 

RachelM_VZW

[Tom13676]

My network extender is a Samsung Model SCS-2U01 and displays a "Date of Manufacturing:  04 2015".  Again, my zipcode is 12980.  

FYI, the extender was alternately blue and green for the past 3 days, even after a cold reboot.  This morning, however, all has shown blue and maintained blue for a couple of hours.  More to the good, the "3G" now displays on my iPhone rather than "1x", when wifi is turned off on the iPhone, and Ookla speedtest shows still limited but improved capability to access the internet when wifi is turned off on the iPhone.  As long as the system stays as it is, then I don't think I have a problem.  If that changes, then I'll be in touch!

[Tom13676]

The message above from @Tom13676 was for RachelM_VZW.

[vzw_customer_support]

Sounds great! We will be here if you need further assistance.

RachelM_VZW

[jav6]

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@vzw_customer_support wrote:

Sounds great! We will be here if you need further assistance.

@rachelm_vzw

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How about quoting the post you are responding to so we know what was posted?

[jav6]

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@Tom13676 wrote:

I am in zip code 12980. This problem of green SYS light has occurred briefly intermittently for an uncertain period prior to yesterday but now the green light persists. I chatted with VZ support yesterday around 5 pm EST, and with a reset (cold reboot) got the blue light back. But now, about 20 hours later, I just noticed the green has returned and has persisted. 

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Geez, earlier in this thread (2017) the 'green' light issue was identified by @RLSanders  having done some research:

RLSanders

Member

‎03-16-2017 04:57 PM

Same story here, and same timing as to when the sys light changed to green from blue.

I did some research. It was difficult to find valid info--the official Verizon documentation doesn't even recognize that a green sys light is possible. But ultimately I found the following: The green light indicates a problem at Verizon's end that is causing the Network Extender to only provide 1X service, not the normal 3G. As a practical matter, this doesn't matter for me, since when I'm at home I'm going to be using wifi for anything that would require 3G instead of 1X. But since it does mean something is wrong at Verizon's end, it would be good to hear from a Verizon rep who knows what's going on.

[jav6]

Same story here, and same timing as to when the sys light changed to green from blue.

I did some research. It was difficult to find valid info--the official Verizon documentation doesn't even recognize that a green sys light is possible. But ultimately I found the following: The green light indicates a problem at Verizon's end that is causing the Network Extender to only provide 1X service, not the normal 3G. As a practical matter, this doesn't matter for me, since when I'm at home I'm going to be using wifi for anything that would require 3G instead of 1X. But since it does mean something is wrong at Verizon's end, it would be good to hear from a Verizon rep who knows what's going on.

[RLSanders]

For what it's worth, I've long since given up on the Network Extender in favor of wifi calling. Better sound and much more reliable.