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default admin password for Verizon 4G LTE Network Extender SLS-BU103 VSR 2.0
kdpowell
Newbie
‎12-08-2017 04:12 PM

The documentation says the default admin password for SAMSUNG Verizon 4G LTE Network Extender SLS-BU103 VSR 2.0

is: LteFemtØ

HOWEVER, that is not working. The "Forgot password" link takes me to a less than helpful page that just sends me back eventually to the same non-working password.

Any help is appreciated, thank you!

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vzw_customer_support
Customer Service Rep
‎12-10-2017 04:26 PM

I apologize you are having issues with the password for this Network Extender, kdpowell. I can certainly assist you with looking into this further. I would like to get additional information on this issue. Other than the problems with the default password, are you experiencing any problems with this network extender? Did you purchase the network extender from Verizon Wireless? Please share more details.

 

GersonG_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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kdpowell
Newbie
In response to vzw_customer_support
‎12-10-2017 05:26 PM

Hi GersonG_VZW,

Yes, I am having trouble with the extender. It is a replacement for another extender we had. The signal keeps dropping. We call #48 on the phone to verify coverage. One minute it says "You ARE under extender coverage" and the next minute is says "ARE NOT". Do we have to tell it something?

Does the old extender need to be removed from our account?

Karin [removed]

Personal content removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator. ​

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Wireless54
Enthusiast - Level 1
‎12-14-2017 12:26 PM

I can't find the default Admin password either.  When clicking on the "Forgot Admin Password" link it sends you to an unrelated Signal Booster page which is even more unhelpful. The actual product specific support pages don't seem to have the password either.  gersong_vzw​ what is the password?

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jav6
Champion - Level 3
In response to Wireless54
‎12-14-2017 12:31 PM

From the User Guide:

Once you are at the Welcome Page, click Sign In in the top right hand corner of the screen. The default administrator password is LteFemtØ. (Case sensitive. Note that the last character is a numeral zero.) The default password and all Network Extender settings can be set back to default by pressing the reset button located on the back of the unit for more than 10 seconds.

...Just another VZW customer...trying to offer some assistance...
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Wireless54
Enthusiast - Level 1
In response to jav6
‎12-14-2017 12:48 PM

Hi Joe, that is the old version of the Extender.  I dug a little deeper and they have changed the scheme.  The default Admin password is now LTEFemto + last 4 digits of the device MAC ID.

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jav6
Champion - Level 3
In response to Wireless54
‎12-14-2017 12:54 PM

Where did you find this?  Is there a new 2.x User Guide?

...Just another VZW customer...trying to offer some assistance...
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dan3392
Enthusiast - Level 1
‎10-15-2018 12:38 PM

The posing is now almost year later and unresolved.  I hope this is current enough to get attention.  I just got a unit, and that password of LTEFemto + last 4 digits of the device MAC ID does not work for me.  I've reset the thing twice.  So if anyone has a suggestion, please post.  Otherwise the thing works and tech support's attitude is "hey it's working.  What's the problem?"  Well, there are settings there, presumably ones to close the system which by default is open, but what the hey, it's working I guess I'm supposed to be comfortable with.

Suggestions appreciated.

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mc20piece
Enthusiast - Level 1
‎12-28-2018 01:54 PM

I literally took mine out of the package and tried all the possible combinations I found searching the web for this. None work. Called Verizon, nothing worked. Also, fix the link to the User Guide on the reset password page... Takes you to a completely unrelated product page. Something tells me someone is asleep at the wheel and the documentation is wrong.

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mc20piece
Enthusiast - Level 1
‎12-29-2018 06:07 AM

Just a follow up here. Finally someone from network was able to change the password for me to "LTEFemt0"

Apparently there is an issue with the default password that needs to be fixed in a software update. If I factory update for any reason I will have to call back to get it changed again.

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cmonrad
Newbie
In response to mc20piece
‎05-23-2019 10:40 PM

what phone number did you call to get the password changed? Factory default does not work for me either.

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vzw_customer_support
Customer Service Rep
In response to cmonrad
‎05-25-2019 10:50 PM

Here is information to reset the password on your network extender:

 

1. Access the Network Extender Admin then click Settings Settings icon (on the left).

2. From Settings, click Change Admin Password.

3. Enter a password into the following fields.

4. From the Security Challenge dropdown menu, select a security question.

5. Enter the Challenge Answer then click Save Changes.

 

TaylorH_VZW

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MaeBea
Newbie
In response to vzw_customer_support
‎08-20-2019 12:49 PM

Nothing works to allow access to the network extender so who do you call to fix the thing?

You cannot change anything if you cannot get in tried all your posted passwords and nothing 

helps. Anything????

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vzw_customer_support
Customer Service Rep
In response to MaeBea
‎08-22-2019 12:57 PM

We apologize those steps did not work. We will continue working toward a resolution right here. Please click on the following web page https://www.verizonwireless.com/support/knowledge-base-215978/ and refer to number three for the default password. Please use that format to sign in and change the permanent password. Does this help?

DavidC_VZW

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pgreyVZW
Enthusiast - Level 3
In response to vzw_customer_support
‎10-26-2019 12:36 PM

This does NOT work.

Combinations I've tried, so far:

LteFemt0+ last4ofMAC(no caps)

LteFemtO+ last4ofMAC(no caps)

LteFemt0+ last4ofMAC(all caps)

LteFemtO+ last4ofMAC(no caps)

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pgreyVZW
Enthusiast - Level 3
In response to pgreyVZW
‎10-26-2019 12:56 PM

I've tried a LOT more combinations now, to no-avail.


This is DUMB.  Who changes the firmware here (almost positive this is what happened), and "failed to update the docs/FAQ", weird?

I suppose I could backdoor this darn thing (the Femtocell), and dis-assemble the firmware, but that's a BIG pain-in-the-neck, why can't a Verizon person research this, and post an answer, seems like a "fairly simple" question, really?

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pgreyVZW
Enthusiast - Level 3
In response to pgreyVZW
‎10-26-2019 01:43 PM

Ok, so here's the solution (I found some f/w code, and looked at the dis-assembly, Verizon's tech department has NO idea on this):

The "latest firmware" for the Femtocell (i.e. Network Extender 2) is:

LTEFemto + last 4 of the extender's MAC-address, in CAPS.


Example: LTEFemtoAB12  (this is ONLY an example, your MAC WILL be different, depending on your own extender's MAC address).

Wow, that was a BIG pain, and I've been a VZW customer (coming from ATT for 21 years) for a grand-total of 8 days now...

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pgreyVZW
Enthusiast - Level 3
In response to pgreyVZW
‎10-26-2019 02:09 PM

IF you have a "moderately secure" network, where this thing is installed, you'll have to fix the ISAKMP port-forward for it, too.

I did this by setting up a manual-foward, from the IP of your Femtocell, EXPLICITLY (this part is important, for the security of the key-exchanges), to the Verizon key-exchange server (currently this is 141.207.161.235, but there are "better ways" to "address" this key-exchange server, I'll not go into this, here though, it's perhaps too complicated for this issue).

Without this explicitly forwarded, they can be some "key leakage", depending on the security of your router/switch/modem setup.

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vzw_customer_support
Customer Service Rep
In response to pgreyVZW
‎10-28-2019 01:07 PM

As a valued customer, your concerns are our concerns too. We're sorry to hear that you're experiencing issues resetting/changing the default admin password for your Verizon 4G LTE Network Extender SLS-BU103 VSR 2.0 device. We also thank you for providing the combinations you've tried so far. We also thank our forum community members for their assistance too. Just to be sure we're on the right path to assist you, we reviewed the troubleshooting steps we've shared with you to set or change your device's admin password at http://spr.ly/66041JGNm and we're confident that these steps will help you. Please repeat these steps once again. If the issue persists, we recommend completing a factory reset for your Network Extender. As a friendly reminder, a factory reset restores the device back to its original factory settings and often resolves equipment and/or service issues. We only recommend this option when all other troubleshooting steps have been exhausted. You can view the steps to initiate a factory reset for your network extender by following the steps provided at http://spr.ly/66051JGNW. We know these troubleshooting steps may take a few minutes to complete and we'll be right here to further assist you. Please keep our team updated.- RobertC_VZW

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harborwh1
Enthusiast - Level 1
In response to pgreyVZW
‎12-14-2019 09:27 AM

Here's the reason why none of those password combinations worked:  

The documentation originally specified that you must use a zero after "LteFemt" or "LteFemt0"

Whereas, you are actually required to use a lower case "o" after "LteFemt" or "LteFemto" PLUS the last four digits of the Extender's MAC address.  In my case the password turned out to be "LteFemto2C9B"

From there I logged in and changed the admin password to something friendly.

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