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Accessing account while overseas

I cannot access my Verizon account while overseas. When attempting to log in, I provide both my user id and password, and when it comes to the step to receive a security code (through a text message), I am instead told "Someone is trying to access your My Verizon account." Yes -- that would be me!

When I click on the link within the SMS that appeared on my cell phone, I am told this:

"Sorry we are not able to process your request at this time."

What's the deal?

Comments

vzw_customer_support

We want to help you with your concern. If you're trying to access your account from a browser, have you cleared cookies? The SMS sent is standard procedure as secondary verification to access the account. ~Peter

Budino

I have this same problem right now as well. I am in Europe and suspended my service until I get back to the United States because where I am basically has zero service.

The support specialist never told me I wouldnt be able to log into my account due to the SMS Authentication PIN VERIZON is requiring for me to log in to the account after I enter my credentals.

I cant even login and talk to someone on chat! I cannot see my bill. Will I not be able to re activate my phone until I physically am back in the United States and vist a store?

This is unacceptable. I WANT ADSISSTANCE NOW.

vzw_customer_support

We can take a look at your account to see what occurred. We'll be sending you a private note. ~Peter

lesserscaup

I am having this same problem trying to access my account online while in the UK.

tgbiv

I had the same problem when I tried to access Verizon Support features. I got a "Not available at this time" error message on the website.

vzw_customer_support

We are here and ready to address your access to MyVerizon both domestic and international while you travel. Your connection matters. Thank you for providing details. The path to get additional information is to get to a secure channel so we can look at account details that would include the device, plan, usage, features (provisioning). Please respond to the Private Note that will follow to get started.

-Deb

Do0ri

I’m currently in Korea and also having trouble logging into my account! This is super frustrating as my UNWANTED Verizon Cloud trial ends on the 21st and I have to cancel it before then if I don’t want to get charged $19.99 for a service I neither wanted or used. This is unacceptable. Please let me know how to login into my account abroad so that I cancel it.

vzw_customer_support

DoOri We definitely want to help you with getting your Cloud trial removed so that you do not get charged. We will be sending a private note. ~Peter

vzw_customer_support

We are here and ready to assist should you still need help. If you prefer, there are other support channels we have based on what best fits your needs. We look forward to assisting you. https://www.verizon.com/support/contact-us/#mobile

-Deb

Rukha640

I can’t log in or reset password, it doesn’t allow me from Georgia (the country) when I call international number it can see my number asks me my 4 digit pin, everything goes well, but the line gets dropped, also from application nor website I can not log in or reset pass, and I need to pay my bill

Rukha640

I have same problem, can’t log in, says account locked, I click change password but it gives me this error…

When I click the link to chat with Verizon agent it asks me to log in but I can’t log in outside of USA 🥶 this is so frustrating

vzw_customer_support

Rukha640, we're sorry to hear that you're having problems reaching us while traveling. While traveling, we recommend reaching out global support team so they can help with your account management. You can reach them by calling +1-908-559-4899. If your device is lost or stolen, you can use the toll free number found here: https://www.verizon.com/support/pdf/BPOD-I2400-Toll-Free-Numbers-V5.pdf

~Jesse

Rukha640

I tried but that number goes to VM right away I guess because Im not calling from US, I can’t loose this number I have to pay bill by 7th

Pa88

Hi Verizon,

I am having the same problem. I am in Korea and unable to access my account because I need my phone to receive texts in order to do so. It is very FRUSTRATING!

I want to pay my monthly balance because I’ve been receiving threats from Verizon saying my case will go to outside collections if I don’t pay. Well, how can I pay if I’ve been abroad all this time without being able to access? This is ridiculous.

vzw_customer_support

@Pa88
wrote: Hi Verizon, I am having the same problem. I am in Korea and unable to access my account because I need my phone to receive texts in order to do so.

We understand how important it is to be able to pay your bill while you are out of the country. If you are unable to login to your account online or call in to make a payment, please use the link below to make a one time payment. This link will allow a payment to be made without requiring full authentication.

https://www.verizon.com/digital/nsa/nos/ui/payment/otp/login#/

-Andi

AdRm01

I could log in to my account when traveling outside of the USA in the past, but I cannot do so now since the end of February this year. Please help.

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