Canada Roaming Not Working
Mapmanx
Enthusiast - Level 1

I just drove into Canada today. Once I reached the country, I got the message below. However, mine and my wife's data is simply not working for me (S22 and S8). I've tried selecting networks manually, restarting my phone, and trying to get in touch with support - all to no avail. Please help! 

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Re: Canada Roaming Not Working
vzw_customer_support
Customer Service Rep

I know I would need to stay connected while traveling to our neighbors up north, Mapmanx. We definitely want to make sure you and your wife are able to enjoy your service while visiting Canada. We appreciate all the troubleshooting you've already attempted. You'll also want to make sure data roaming is enabled. Here's how (the steps are the same on both devices): https://www.verizon.com/support/knowledge-base-300798/

 

Let us know if this helps.

-Joseph

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Re: Canada Roaming Not Working
Mapmanx
Enthusiast - Level 1

Thanks for the response Joseph. Unfortunately, that was one of the first things we checked when we entered Canada on both phones. Support chat has walked us through all the steps multiple times, and we have had no fixes yet. Starting to wonder if it's a network issue. 

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