Canada Roaming Not Working

[Mapmanx]

I just drove into Canada today. Once I reached the country, I got the message below. However, mine and my wife's data is simply not working for me (S22 and S8). I've tried selecting networks manually, restarting my phone, and trying to get in touch with support - all to no avail. Please help! 

[vzw_customer_support]

I know I would need to stay connected while traveling to our neighbors up north, Mapmanx. We definitely want to make sure you and your wife are able to enjoy your service while visiting Canada. We appreciate all the troubleshooting you've already attempted. You'll also want to make sure data roaming is enabled. Here's how (the steps are the same on both devices): https://www.verizon.com/support/knowledge-base-300798/

Let us know if this helps.

-Joseph

[Mapmanx]

Thanks for the response Joseph. Unfortunately, that was one of the first things we checked when we entered Canada on both phones. Support chat has walked us through all the steps multiple times, and we have had no fixes yet. Starting to wonder if it's a network issue. 

[DebB24]

I have the same issue.  Did you figure it out?

[user228923]

Same issue as well right now. 

[jav6]

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@user228923 wrote:

Same issue as well right now. 

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Not sure what happened in 2023, but this issue in June, 2024 might be related to Correct answer: Community Forums - International roaming issues - Verizon Community

[Dan_VZ · Accepted solution]

Verizon is aware of an international third-party communications provider having issues with voice and data connections with U.S. based customers traveling overseas. They are actively working on fixing these issues.

We recommend using Wi-Fi when available. If you had previously activated Wi-Fi Calling back in the United States, that feature can be used as well in the meantime: https://www.verizon.com/support/wifi-calling-faqs/

We appreciate your patience and understanding, and thank you for using Community Forums to lift your feedback and experiences.

[Taddy]

I just came back from three days in Canada. Roaming was on, yet I could not use any apps or connect to the internet without being on a Wi-Fi network. When Wi-Fi was not available, I couldn't do anything. I could never send any text messages, either. I restarted my phone many times and made sure it was on roaming. It was the same thing last month, and customer service apologized for some vague network issues, but nothing ever got fixed. I am now seriously looking at other carriers.

[vzw_customer_support]

Good morning. One of our main goals is to keep you connected especially while traveling, and we are concerned to learn that you experienced issues during your last trip to Canada. To better assist, please tell us a little more. Did you change your device roaming settings before your trip? Is your device software up to date? What model is your device?

~Maria

[hromer]

I  am experiencing the same issue on Vancouver Island.  Verizon support bots and on-line chats have been no help.  Eventually my voice service found a connection to Telus.  The mobile data pops up a message "Trying to sign in to Rogers" or now "Telus" But when I click on the message it takes me to a sign screen that times out attempting to go to a Verizon website.  Pretty bogus for Verizon for this issue thread to be as long as it is.

Henry

[vzw_customer_support]

Hello hromer, thank you for reaching out to us. We're sorry for the issues you encountered while in Canada. Are you still having the same issues? 

~Ivone