Canada and Mexico Roaming not working on $45 prepaid plan
vanfanal
Enthusiast - Level 1

Verizon, when will you fix the data roaming issue on the $45 prepaid plan?

Since January, there's been a back-end network problem where data roaming doesn't work in Canada or Mexico. Verizon managers has verified that this is a known Verizon network issue, since the if you upgrade to the $60 plan the issue resolves. To be clear, data roaming is included in all prepaid plans per Verizon's website. 

Since January I've had to call every month to have the issue fixed, and every time I'm asked to wait a month, and still no resolution. 

Anyone else having this issue?

And when will Verizon fix it?

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Re: Canada and Mexico Roaming not working on $45 prepaid plan
vzw_customer_support
Customer Service Rep

Hi there, vanfanal, and thank you for bringing this to our attention! We want to explore more into why Canada & Mexico roaming is misbehaving, so please reach out to us on Facebook or Twitter, and we can go from there. 

 

Hope to see you soon!

*Tyler

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Re: Canada and Mexico Roaming not working on $45 prepaid plan
vanfanal
Enthusiast - Level 1

Don’t have either FB or Twitter. 💁🏻‍♂️

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Re: Canada and Mexico Roaming not working on $45 prepaid plan
vzw_customer_support
Customer Service Rep

We are also avaliable on Instagram, or you can use our live web chat too, vanfanal! Hope to see you soon on either, so we can see assist you with your Prepaid plan!

*Tyler

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Re: Canada and Mexico Roaming not working on $45 prepaid plan
vanfanal
Enthusiast - Level 1

one month later. after an extended phone call , some courtesy credits, and assurances that the issue would be fixed by the next cycle, the same issue persists. 

2 reps have confirmed that this is a known internal issues which has not been fixed  

my experience for others is don’t plan on roaming in Canada or Mexico with the $45 prepaid plan. It doesn’t work. Verizon has internally known about this issue for at least 6 months and it’s still not resolved. Better to use T-Mobile or AT&T. 

I’ll be leaving soon too. 

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Re: Canada and Mexico Roaming not working on $45 prepaid plan
vzw_customer_support
Customer Service Rep

We would very much like to provide help and support for your service concerns. Please send a Private Note to get started. 

*Margie

Re: Canada and Mexico Roaming not working on $45 prepaid plan
vanfanal
Enthusiast - Level 1

How?

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Re: Canada and Mexico Roaming not working on $45 prepaid plan
vzw_customer_support
Customer Service Rep

Please send us a Private Note, so that we can further assist you with your international questions!

 

*Becky

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Re: Canada and Mexico Roaming not working on $45 prepaid plan
vanfanal
Enthusiast - Level 1

And how do I send a private note?

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Re: Canada and Mexico Roaming not working on $45 prepaid plan
vzw_customer_support
Customer Service Rep

Hi, Vanfanal! I am here for support and happy to help ensure you can send a Private Note. This is also referred to as a Private Message/PM. Please follow the steps in this link: https://community.verizon.com/t5/Blogs/How-to-send-a-Private-Message/ba-p/1700298 to send us a PM. We are also available via Twitter, Facebook, and Instagram for support as well, 24/7. 

*Cheyenne

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