I relocated for work in the Netherlands, but kept my Verizon plan for billing purposes. I was able to make calls and texts over Wi-Fi for about 6 months without issue, until everything unexpectedly stopped working. It turns out that my SIM card was deactivated due to inactivity, because I hadn't connected my phone to a mobile network for several months. I guess sending texts over Wi-Fi doesn't count.
A friend of mine back in the US contacted Verizon for me, and was told that I will need to request a replacement SIM card. However, I cannot even log into My Verizon because the 2FA requires verification via text. This is a major design flaw, as people who have lost or broken their phone can no longer access their account. Why not allow 2FA codes via email?
I have also not been able to reach Verizon support from a Dutch phone, neither via the global support number nor the toll-free one specifically meant for NL. How can I get a replacement SIM card sent to the Netherlands? Lastly, is there any way to access My Verizon to check texts before the replacement card arrives? Please help!!
Hi Adrift. This is quite the unique situation and frustrating getting answers. We would want to collect a few more details to determine the options starting with do you currently have an active Verizon account/phone number? Please send a private message to continue our chat privately.
-Deb
Start a new topic or ask questions in the open forum.
