I traveled Tahiti and and Bora Bora(French Polynesia), have 2 lines with Unlimited Ultimate plan, so international roaming with 10GB data is included. Both lines are using iPhone 16 pro Max, they worked perfectly with voice and LTE data the first day, using F-VINI as
The next day morning one line lost data, no LTE logo next to the signal strength bar. Called Verizon, spent 1.5 hours on the phone. They did some provisioning, asked me to reset network settings and restarted a few times, then I got 3G data for that line, the other line still have LTE working fine.
Then in the afternoon, both lines lost data. Called Verizon again the next day and spent another hour , they can’t make it work. I finally gave up and lived without data(voice and text worked)
My daughter use T-Mobile magenta plan, she had the voice and LTE working fine all the time. We just switched to Verizon two weeks ago and have not switched my daughter’s line.
I am so disappointed with Verizon’s roaming network. Seems like they blocked the data after some usage, but they can’t figure why. We travel internationally a lot. We may want to switch back to T-Mobile for this reason.
Anyone had experience like this in PF? Any suggestions?
At least you had something for one day. Similar situation (plan and iphones) didn’t get data AT ALL on Vini and only got 3G on Vodafone that lasted just 5 minutes. Same thing, chat and call and no help. Glad I didn’t reset my network settings for nothing
We always want to ensure that you have working service. This is especially true when travelling internationally, as it is so important to have at all times. A private message is being sent so that we can fully assist you with this issue.
-Sean
Could you please help us too?
Data completely stopped working today in Denmark. Yes, hard rebooted, turned roaming on and off, reset network settings etc. etc.
Over an hour on the phone with Verizon with zero solution. Agent even confirmed only 2k of data had been used and there should be ZERO issues, not even throttled data, let alone no data. Agent also said they had no further options to help.
Unacceptable! Please message to fix!
Thanks for raising this concern to us, EBSA. We want to ensure that you always have the most reliable connection, especially while travelling abroad. Please be on the lookout for a Private Note from us to get started with troubleshooting your device.
-Christy
Please help us with this issue as well. I can see that we have a signal, but no connection. We will be in the Tahitian Islands for another 2 weeks...would be great to have mobile service. We've restarted our phones multiple times and have registered our phones with the various carriers in our area, but still no access to mobile service.
Hey jgp8! Thanks for reaching out! We'd be glad to look into your international service issues. Please watch out for a private message from us.
-Sara
I have the same problem: send the info to me at [email address removed per the Verizon Terms of Service] and then post it for all users!
please email me the fix for no international data
It’s shameful this issue is still going on, months later. My husband and I upgraded the plan on our two lines to get included international coverage. Landed in Tahiti last night and have no data signal. Which is completely terrifying as we will be on tours and activities, without the ability to call or use data. The fact that Verizon is doing nothing to correct the issue, compensate people, or stop offering the travel plan in Tahiti, is unacceptable.
Same issue, however, have great internet at resort so don’t plan on spending hours of my time in paradise on the phone with Verizon!
Hello Heytheremar, we definitely understand how important it is to have a working device especially when away from family and friends. We will send you a private message to troubleshoot your connection.
-Toni
I’ve been having the same issue. Only text and calls work
We're sorry to hear that you're having problems with your service while traveling. We want to make sure you're set up for success the next time anything like this happens. We recommend using our troubleshooting guide when you encounter issues with your service while out of the country which you can find here: https://www.verizon.com/support/devices/ You'll need to select your phone model and search "international" in the "Tell us what's going on" box to find a list of possible issues.
If the issue continues after the troubleshooting, please reach out to us so we can determine if the issue is with the account instead. We hope you have safe travels.
~Jesse
Yes I am on Moo’rea and no data service (phone is fine), and I plan on being in Fakarava and Rangiroa. I just used my phone in Greece, Bonaire this year with no issue. First time my data hasn’t worked in 30+ different countries, calling 611 for help now.
I am having the same problem. I have been on the phone with Verizon over an hour total. I have resort network settings, turned off phone several times, airplane mode off and on several times as well as data roaming. iPhone 16 Pro. No data.
Hello AW9, we're sorry to learn you're having issues with our promotion. We will be sending you a private message to further assist.
~Ivone
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