International Data roaming not working

[BrianZh]

I traveled Tahiti and and Bora Bora(French Polynesia), have 2 lines with Unlimited Ultimate plan, so international roaming with 10GB data is included.   Both lines are using iPhone 16 pro Max, they worked perfectly with voice and LTE data the first day, using F-VINI as 

The next day morning one line lost data, no LTE logo next to the signal strength bar.  Called Verizon, spent 1.5 hours on the phone.   They did some provisioning, asked me to reset network settings and restarted a few times, then I got 3G data for that line, the other line still have LTE working fine.

Then in the afternoon, both lines lost data.  Called Verizon again the next day and spent another hour , they can’t make it work.   I finally gave up and lived without data(voice and text worked)

My daughter use T-Mobile magenta plan, she had the voice and LTE working fine all the time.  We just switched to Verizon two weeks ago and have not switched my daughter’s line.  

I am so disappointed with Verizon’s roaming network.  Seems like they blocked the data after some usage, but they can’t figure why.  We travel internationally a lot.  We may want to switch back to T-Mobile for this reason.

Anyone had experience like this in PF?  Any suggestions?

[ekipmanager]

At least you had something for one day. Similar situation (plan and iphones) didn’t get data AT ALL on Vini and only got 3G on Vodafone that lasted just 5 minutes. Same thing, chat and call and no help. Glad I didn’t reset my network settings for nothing

[vzw_customer_support]

We always want to ensure that you have working service.  This is especially true when travelling internationally, as it is so important to have at all times.  A private message is being sent so that we can fully assist you with this issue.

-Sean

[EBSA]

Could you please help us too?

Data completely stopped working today in Denmark. Yes, hard rebooted, turned roaming on and off, reset network settings etc. etc. 

Over an hour on the phone with Verizon with zero solution. Agent even confirmed only 2k of data had been used and there should be ZERO issues, not even throttled data, let alone no data. Agent also said they had no further options to help. 

Unacceptable! Please message to fix! 

[vzw_customer_support]

Thanks for raising this concern to us, EBSA. We want to ensure that you always have the most reliable connection, especially while travelling abroad. Please be on the lookout for a Private Note from us to get started with troubleshooting your device.

-Christy

[jgp8]

Please help us with this issue as well. I can see that we have a signal, but no connection. We will be in the Tahitian Islands for another 2 weeks...would be great to have mobile service. We've restarted our phones multiple times and have registered our phones with the various carriers in our area, but still no access to mobile service.

[vzw_customer_support]

Hey jgp8! Thanks for reaching out! We'd be glad to look into your international service issues. Please watch out for a private message from us. 

-Sara

[stevefeder1]

I have the same problem:  send the info to me at [email address removed per the Verizon Terms of Service] and then post it for all users!

[stevefeder1]

please email me the fix for no international data

[planetxjanet]

I have contacted customer support five times now and spent over three hours trying to resolve this issue. I spent $100 to do the international data plan on my brand new phone. Nothing. I am now locked out of the Verizon website after supposedly too many attempts. I am in a foreign country, unable to speak the language and have zero access to data or any sort of international service. This is after 20 years of being a Verizon customerPlease help

[vzw_customer_support]

We hate to hear that you have had to spend so much time working for a solution, planetxjanet. We're sending a private message your way to help. 

-Cait

[Mjswarts]

Please help me as well, we have 3 phones roaming in Tahiti and all the same problem, won’t connect to data only phone and sms.

[vzw_customer_support]

Hello Mjswarts, we're sorry to hear you're having issues with your service. Are you still needing assistance?

~Ivone

[Dcronk]

I have the same issue months later. I spent several hours talking with help staff. They had me reset my network settings and supposedly reset my international data but nothing is working to fix it. I can make calls and sms messages but data keeps failing to work. I can get a 3g connection when I restart my phone but it loses connection after a few minutes and won’t reconnect unless I restart which makes it useless. It’s crazy that they still haven’t fixed this problem. I paid extra to have service outside the country and now it was just a waste of money. 

Dealing with this is not how I expected to spend my honeymoon.

[vzw_customer_support]

We want you able to enjoy your honeymoon and travels without any issues.  It's our priority to resolve this ASAP. A private message is being sent to assist you further.

-Sean

[AHarrington1]

It’s shameful this issue is still going on, months later. My husband and I upgraded the plan on our two lines to get included international coverage. Landed in Tahiti last night and have no data signal. Which is completely terrifying as we will be on tours and activities, without the ability to call or use data. The fact that Verizon is doing nothing to correct the issue, compensate people, or stop offering the travel plan in Tahiti, is unacceptable. 

[Heytheremar]

Same issue, however, have great internet at resort so don’t plan on spending hours of my time in paradise on the phone with Verizon!

[vzw_customer_support]

Hello Heytheremar, we definitely understand how important it is to have a working device especially when away from family and friends. We will send you a private message to troubleshoot your connection. 

-Toni

[Ruuben]

I’ve been having the same issue. Only text and calls work 

[vzw_customer_support]

We're sorry to hear that you're having problems with your service while traveling. We want to make sure you're set up for success the next time anything like this happens. We recommend using our troubleshooting guide when you encounter issues with your service while out of the country which you can find here: https://www.verizon.com/support/devices/ You'll need to select your phone model and search "international" in the "Tell us what's going on" box to find a list of possible issues.

If the issue continues after the troubleshooting, please reach out to us so we can determine if the issue is with the account instead. We hope you have safe travels.

~Jesse

[CfcForever]

Yes I am on Moo’rea and no data service (phone is fine), and I plan on being in Fakarava and Rangiroa. I just used my phone in Greece, Bonaire this year with no issue. First time my data hasn’t worked in 30+ different countries, calling 611 for help now.