International calls and data charges

I recently used my Verizon $12/day international cellular service in The Netherlands for six days for emails and phone calls. For this, I received a bill from Verizon for $122.43, but I can't find the details of these charges anywhere on my Verizon bill. I want to dispute these charges, but I can't find the details in my bill to be able to do that. Anybody know where I can find the details of where I was charged $12 /day for international calls?

Accepted answers

Verizon_Support

We had sent a Private Message to continue the discussion related to your billing and international services usage concerns. A bill review will require access to an individual account, so we will need to continue in Private Message to fully resolve the concern.

You can view our TravelPass FAQs and rates here: https://www.verizon.com/support/travelpass-faqs/

Please contact us if you still need support.

~Izzy

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SynthpopAddict

If you turn on your phone while outside of the US, then Travel Pass activates, assuming the country you're in is covered by Travel Pass (the Netherlands is covered). Each Travel Pass session is $12 and lasts for up to 24 hours. But for 6 days at $12, should have been $72 plus taxes, so I'm not sure where the extra charges are coming from...unless you made some calls which were not in the Netherlands while you were in the Netherlands, and it wasn't back to the US? Calls within the foreign country you're in when the Travel Pass session activates and calls to the US are covered by Travel Pass, but calling another country while you're abroad - as an example, if you're in the Netherlands with a Travel Pass session going, and call someone in France, that's not covered. Such country to country calls outside the US are billed as international calls, which is typically a few dollars/minute depending on what countries are involved.

I'm prepaid, so I don't get detailed bill breakdowns, but you could try live chat where you type "live agent" and they could look into your account further to determine where the charges are coming from.

Verizon_Support

Thanks for contacting us. I will send you a Private Note. -Ross

Verizon_Support

You can view our TravelPass FAQs and rates here: https://www.verizon.com/support/travelpass-faqs/

Please contact us if you still need support.

~Izzy