International roaming issues

[Robpelu]

Just spent an hour and 12 minutes on the phone with Verizon technical specialist as my phone has  no service in Italy. After attempts at troubleshooting was advised that there is an issue with all international roaming on Verizon at this time. Can anyone confirm whether this is accurate. 

[Damcone]

Verizon tech support last night told me it was an iPhone issue

[vzw_customer_support]

We are aware that some customers traveling abroad may be experiencing issues making calls. Our teams are actively working with local providers to resolve the issue.

-Natasha

[NJ2ATL]

Have 2 Samsung Galaxy S24 Ultras and both are not working in Italy (Dolomites). Not an iPhone issue.

[vzw_customer_support]

We're sorry about the issues you're having with service. We have an announcement related to this situation here: https://community.verizon.com/t5/Announcements/Travel-Pass-and-International-Roaming-Issues/td-p/176...

~Jesse

[seanlinton]

Just wanted to throw my experience into the mix. I also started having connection problems yesterday, the 26th, traveling internationally to Brussels, Belgium. I have occasional connections however for the vast majority of the time, no connection can be made and it just searches. This is with an iPhone 11. We have a samsung as well that is working fine.

[vzw_customer_support]

We are aware that some customers traveling abroad may be experiencing issues making calls. Our teams are actively working with local providers to resolve the issue.

-Natasha

[Nosignalineurope]

Will you communicate this with users?

[Deliciousmints]

Same issue in Germany. Has there been a fix yet? 

[ezolty]

Same issue in Belgium!!!

[Damcone]

I’m having same issue. They told me it was across carriers and specifically an iPhone issue. That doesn’t help….

[GamGamms]

I'm having the same issue in Romania but I have a Samsung.

[vzw_customer_support]

We apologize for the inconvenience. We have resolved the issue with our international serivce. Let us know if you need further assistance. ~Peter

[Wally6426]

Same in UK.  Started playing up yesterday (26 June).  Irritating, as I am paying for the service that is not being provided!

[TopogigioUSA]

We are having same problem in Marche region 

[vzw_customer_support]

We apologize for the inconvenience. Our international services have been restored. Please let us know if you need further assistance. ~Peter

[rsw23]

I live in Paris France and just returned from work in East Asia,  since landing 8 hours ago i have not been able to connect to cell service.  

[Jetswede]

In France.  Same problem since 6/26 at 7pm 

[trappedinchinabyverizon]

Same issue in China. Here all payments are now phone based. This outage means no food, no tickets to sites, and no transportation. Cash is very rarely accepted; I can’t even buy a local phone without a working phone. I’m now trapped here with two young children. Luckily I can pay for hotel since they have WiFi. We’ve already missed our chance to see the pandas we came to Chengdu to see. No idea what I’ll do when it’s time for the flight out and I need a taxi to airport. Fix this now Verizon!!!!

[Enas1970]

Lost connection with my daughter in Portugal, so insane 

[rud1918]

I am in France with the exact same problem. Went out yesterday about 3pm local time, still not back 26 hours later. I *guess* I'm glad that this goes beyond my family's phones but sorry for your troubles. Thanks for taking the hit by waiting in the phone line - I haven't even been able to call...

[rud1918]

If it matters, this is Marseille, France, but problem started in Aix-en-Provence yesterday. Like all of you we've paid for travel passes (on three lines, none working - all iPhones, which seems to be the pattern) and would at the very least expect some rebate on that.