Overseas and unable to contact Verizon by any method at all

Please help me work out how to contact Verizon.

I'm currently in Portugal and have the Unlimited Ultimate plan.

If I try to call any international number I get a message saying "outgoing calls are not permitted to that number. please contact customer service"

If I try to log into the Verizon website on my laptop it refuses my password, and when I try Forgot Password it says "we are unable to process your request at this time."

I'm still logged into the Verizon app on my phone but when I try to dial *611, it says "it is not possible to establish a connection at this time."

If I try Chat it insists I log in but even within Chat it refuses my password and Forgot Password is not available.

If I try to Schedule a Callback on bthe website on my laptop, it says "Callback scheduling is not available."

I'm at a total loss. What can I try now?

Accepted answers

Verizon_Support

We had sent a Private Message to continue the discussion related to your international call issue. This issue could be specific to your device or your plan, so we will need to continue in Private Message to figure out whats going on. Please contact us if you still need support. -Adrian.

All comments

SynthpopAddict

Hi, if you are in Portugal and trying to call a number which is not in Portugal or the US, that is an international call which isn't covered by Travel Pass or the monthly International Service Plan, or the built-in Travel Pass service included on Unlimited Ultimate. I would have thought normally you get a warning on your phone saying it's an international call subject to billing rates of a few dollars per minute depending on what countries are involved. But because Unlimited Ultimate already has built-in Travel Pass, may be confusing the system?

To contact Verizon while abroad, use the link below and scroll to the bottom of the page for the contact information for International Services Support. There is a toll-free number for Portugal, but must use a landline phone. Otherwise, I guess you could call the (908) number from your cell, since it's a call back to the US and would be covered under your Unlimited Ultimate service.

https://www.verizon.com/plans/international/international-travel/

Verizon_Support

Chromepaxos, we want to make sure that you are able to get the help you need while travelling. Just in case you're still haven't been able to reach us, I'm sending you a Private Message so we can gather more details and help you find a solution.

~Jesse

Verizon_Support