Overseas and unable to contact Verizon by any method at all

[Chromepaxos]

Please help me work out how to contact Verizon.

I'm currently in Portugal and have the Unlimited Ultimate plan.

If I try to call any international number I get a message saying "outgoing calls are not permitted to that number. please contact customer service"

If I try to log into the Verizon website on my laptop it refuses my password, and when I try Forgot Password it says "we are unable to process your request at this time."

I'm still logged into the Verizon app on my phone but when I try to dial *611, it says "it is not possible to establish a connection at this time."

If I try Chat it insists I log in but even within Chat it refuses my password and Forgot Password is not available.

If I try to Schedule a Callback on bthe website on my laptop, it says "Callback scheduling is not available."

I'm at a total loss. What can I try now?

[SynthpopAddict]

Hi, if you are in Portugal and trying to call a number which is not in Portugal or the US, that is an international call which isn't covered by Travel Pass or the monthly International Service Plan, or the built-in Travel Pass service included on Unlimited Ultimate.  I would have thought normally you get a warning on your phone saying it's an international call subject to billing rates of a few dollars per minute depending on what countries are involved.  But because Unlimited Ultimate already has built-in Travel Pass, may be confusing the system?

Login access to My Verizon is blocked when overseas - I suspect it's for security reasons.  Try using a VPN.

To contact Verizon while abroad, use the link below and scroll to the bottom of the page for the contact information for International Services Support.  There is a toll-free number for Portugal, but must use a landline phone.  Otherwise, I guess you could call the (908) number from your cell, since it's a call back to the US and would be covered under your Unlimited Ultimate service.

https://www.verizon.com/plans/international/international-travel/

[vzw_customer_support]

Chromepaxos, we want to make sure that you are able to get the help you need while travelling. Just in case you're still haven't been able to reach us, I'm sending you a Private Message so we can gather more details and help you find a solution.

~Jesse