We're sorry to hear that you're getting charges for use in the US Virgin Islands. There definitely shouldn't be any charges as it's a domestic destination. We'd be happy to take a look and figure out what's going on. Please be on the lookout for a Private Message.
~Jesse
Hello,
I had the same thing happen to me just a week or 2 ago. Was fine on St. Thomas VI but went over to St. John and shortly after arriving I got a text saying travelpass was activated on my wife and Iโs phone. It said it was for British Virgin Islands and we did not travel there, I didnโt even bring my passport with me on the trip. Now my bill is $20+ higher.
@ wrote: Hello, I had the same thing happen to me just a week or 2 ago. Was fine on St. Thomas VI but went over to St. John and shortly after arriving I got a text saying travelpass was activated on my wife and Iโs phone.
We understand how concerning it would be to receive that type of notification and additional charge on your billing. You should not have any charges for domestic locations. Be on the look out for a Private Message from us so that we can investigate your account further.
-Andi
Hello,
I had the same thing happen to me a few weeks ago. Was fine on St. Thomas VI but went over to St. John and shortly after arriving I got a text saying Travelpass was activated 3 times on my wife and Iโs phone. It said it was for British Virgin Islands and we did not travel there, I didnโt even bring my passport with me on the trip. Now my bill is $36+ higher.
Hello and thank you for bringing this concern to our attention. It's always our priority that you are provided with the best possible service. We can take care of this issue for you. Im sending you a private note in order to better assist you.
-Will
This also happened to me. We were staying on the north part of USVI. I was charged for a Travel pass with "British Virgin Islands" on the bill, 5 days in a row. We never went to the British Virgin Islands. Only US islands. This happened in March 2024.
Hello leoleoleo, we're sorry you were charged for something you didn't use. Did you ever get a notification about international charges on your phone via text message or email?
~Ivone
Yes, thatโs how I found out I was being charged. By the time I got the notification text it was too late, the charges were already assessed. I placed a customer service ticket by phone and have never received resolution. Verizon is failing to resolve this problem where we were incorrectly charged international fees despite remaining in a domestic location.
That is indeed strange that you were in the USVI and were billed for TravelPass, leoleoleo. I've visited the USVI myself, granted it was some years ago now, and had an enjoyable time. We would be happy to take a fresh look into this. Please be on the lookout for a private message from us, since we will need account access.
-Joseph
This just happened to my family as well, and it's been a pain trying to get it resolved on the phone. My family was in St. John USVI, not the British Virgin Islands. We only stayed in the US, but were bombarded with texts welcoming us to the British Virgin Islands and now have $60 of extra charges on our bill.
I spent a bunch of time on the phone and they never refunded me or followed up with me in any way! Let me know if you are successful.
@bandit600 wrote: This just happened to my family as well, and it's been a pain trying to get it resolved on the phone. My family was in St. John USVI, not the British Virgin Islands. We only stayed in the US, but were bombarded with texts welcoming us to the British Virgin Islands and now have $60 of extra charges on our bill.
We understand how concerning it is to receive unexpected charges on your bill. We want to ensure that you receive the assistance that you deserve. You shared that you have been speaking with us over the phone. Have we since been able to address your concerns? Please let us know if your issue is still unresolved so that we can offer additional assistance in working towards a resolution with you.
-Andi
@bandit600 @leoleoleo Did you get this resolved? I'm going to St. John USVI next week and anticipate getting charged $10/day when my phone connects to the BVI towers. Hoping you have advice for how to get those charges refunded.
Hey there, dgrogan, we want to make sure you have an enjoyable trip! If you receive messages letting you know you will see extra charges on your account, please let us know so we can help you out.
-Lauren
Yes, I got 3 messages during the 7 days I was there that I activated a 24-hour TravelPass. What should I do?
Hello, dgrogan, thanks for getting back to us. So we can better assist, we will be reaching out via Private Message.
-Lauren
We are here for you please reach out for assistance.
~Geo
This happened to me while in Trunk Bay, St. John earlier this month; it took approximately 20 minutes on the phone for the error to be remediated. As this is obviously a recurring issue based on the above reports, I don't understand why there is apparently no effort being made to fix the problem of misidentifying the device location.
We just returned from a trip to St Thomas/St John (both USVI) and have the same problem. Our account was billed for 2. travel passes for each of us (4 total) while on St. John โ we didnโt go to the BVI. So frustrating.
mebr219, Thank you for reaching out. We are happy to look into the travel pass charges for you. Please watch out for a private message from us.
-Sara
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