I recently changed my pan after calling to activate the travel pass for a cruise. I was told that IF I updated my plan to the Ultimate Unlimited I wouldn’t need a travel pass. After the cruise, we are being charged for the travel pass. I disputed all the charges and have been unsuccessful at having them all refunded. Has anyone else had this problem and do you have a contact that will successfully refund almost $500???
Oh, wow! We are shocked to see you in this billing dilemma. The last thing we want is for you to have a negative impression of Verizon.
When traveling, feel free to use our Trip Planner Tool for your global needs: https://www.verizon.com/plans/international/international-travel/trip-planner-tool/.
We sent you a Private Message, please review at your earliest convenience.
~Gilbert
I am so glad that I found this part of the Verizon app and was able to communicate with a different aspect of customer service. They were able to help rectify the charges. THANK YOU for reaching out to me.
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