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Verizon international calling charges

Our family traveled to BVI two weeks ago. I told my kids to turn off their phones and only use wifi. Because my daughter had cellular data off, she was not given the option to turn on Travel Pass. She then made a week’s worth of calls to friends and family on WiFi thinking it was free. Nope! Verizon charged us $1.70 per minute and close to $800!

My wife and I had travel pass on the whole time. Verizon knows we were all together as a family. But instead of just charging us $10 for the travel pass on the days my daughter made calls, they are billing us $800 in “international” charges and fees. This is predatory billing.

Unless it’s resolved, I’m dropping Verizon. I’ve been a customer for 15 years. Sad this is how they make money on loyal customers!

Comments

Verizon_Support

Hello, Pistolpdp4. Your many years of business mean the world to us and we would never want to see you leave us. We do hope you had safe travels. When using a phone internationally, we absolutely recommend using one of our international plans to cover any cellular usage as you will be charged on a 'pay as you go' basis. We know that getting a bill higher than expected can be alarming. The only way calls and text messages can go through is to be either connected to Wi-Fi or cellular data. Did your daughter receive any notifications on her device that she was using the data and the charges to be expected? When charges begin on the device, we send an automated message letting you know of the charges.

-Natasha

Pistolpdp4

She didn’t receive messages because she turned cellular data off and was essentially working in airplane mode. I think there is an error in the billing and charges because Wi-Fi calling back into the US is covered for free under Verizon

Verizon_Support

Thank you for the info. We want to get to the bottom of this and figure out what happened. We're sending you a Private Message so we can better help you.

~Jesse

Verizon_Support

We want to make sure any errors are corrected in your billing. Please let us know when you're available so we can help you.

~Jesse

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