Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Jetpack mifi 6620l shuts down after update 5


My jetpack mifi 6620l has been shutting down after a few hours of usage. 
This started happening once it installed the latest update (Update 5). 
I purchased another device (again same model) and it was working great until I installed this update. 

 I made sure that I have configured it to not got to sleep or shut down. 

Any ideas?

Anyone else experiencing issues with this update?




Re: Jetpack mifi 6620l shuts down after update 5

It appears that this is a feature not a bug. I have been running 5 6620Ls 24/7 on remote equipment for the past 1.5 years with no problems until update 5. As soon as update 5 was installed none of the 6620Ls stayed connected for more than 12 hrs. What is interesting is that they would all go down within 5 minutes of each other. This would indicate that Verizon is forcing the 6620Ls off the network to increase capacity and/or force customers to upgrade equipment.

Re: Jetpack mifi 6620l shuts down after update 5

Same here. I previously had the 890L and it never shut down.