Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
ellipsis jetpack recall
babsis
Member
0 Likes
Re: ellipsis jetpack recall
vzw_customer_support
Customer Support

Good morning, babsis. Please visit this link (https://www.ellipsisjetpackrecall.expertinquiry.com/) for more information about the recall. You can also call 855-205-2627 for information on how to exchange and update the software for their device, and only that team can help you further. This number can be reached seven days a week from 8 AM to 10 PM ET. 

 

AntonioC_VZW

0 Likes
Re: ellipsis jetpack recall
Jcallicutt54
Member

Seems it was recalled this year.

0 Likes
Re: ellipsis jetpack recall
SB0368
Member

I replied to the reply notice via the website a couple of weeks ago and waiting for my return box. Has anyone received their box yet and has anyone gotten the replacement which I guess is an Orbic Speed device. I also still have time left on the update level of the Ellipsis, when I get the Orbic will this recycle or will it just continue as the Ellipsis until gone?

0 Likes
Re: ellipsis jetpack recall
SB0368
Member

It was recalled in April 2021. I got a software update on 4/14 so that it will not charge while powered on anymore which was a bummer since I like to leave it plugged in on the weekends to use while charging.

0 Likes
Re: ellipsis jetpack recall
vzw_customer_support
Customer Support

We want all your questions answered regarding this. A private message has been sent to assist you further.

0 Likes
Re: ellipsis jetpack recall
Deanna11251
Member

I requested my return box on 4/17/21.  It is now 5/26 and still not a word or box from Verizon.  Did you ever receive your return box?

0 Likes
Re: ellipsis jetpack recall
gjeanieg1
Member

I have received my replacement orbic. Not too excited about using it though, as my iPhone says it has “weak  security”. Hope this gets addressed soon by Verizon!

0 Likes
Re: ellipsis jetpack recall
gjeanieg1
Member

I have received the return box, and the new orbic replacement jet pack. It has “weak security“ according to my iPhone, so until this gets fixed I’m not sure how much I’m going to use it. Not happy. 

0 Likes
Re: ellipsis jetpack recall
fletc3her
Member

I got an Orbic replacement but the SIM they shipped won't activate because my Ellipsis number was decommissioned. I have yet to find anyone who can help. They keep forwarding me back to the same automated system that doesn't work.

Tags (1)
0 Likes