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Home LTE IP Passthrough Setting

I know you know about this, but with a firmware update in the last 60 days, you broken IP Passthrough. The setting worked perfectly for almost 2 years. There was clearly no or very shoddy testing on the recent firmware upgrade, which is really quite shocking for a network provider in the tradition of Bell Telephone. I don't expect any resolution since no one else seems to be getting this issue fixed, but I'm beyond frustrated. The setting is broken in a very basic way: when you enable the option in the Network settings, the checkbox to indicate that it is set won't even "stick": it unchecks itself, but the setting is partially enabled and will work for maybe a couple of hours before breaking. But because the checkmark won't stay, you also can't disable it.

What happened to you guys?

Comments

Verizon_Support

We understand the importance of having your device's work as expected and we will be glad to help. We sent a Private Note to further assist. ~Geo

warrennyc

I appreciate the private notes (I've received three of them so far!), but I think it would be better if this discussion were held out in the open because I'm experiencing a problem that lots of people are having. The problem needs to be escalated to your engineering team and in particular to whichever team develops the software for the 4G LTE Home router because they broke IP Passthrough. It seems quite clear they didn't test it after recent (unnecessary) rewrites to the router software.

Verizon_Support

Hello, @warrennyc
, we want to help ensure that your concerns are escalated as needed. We are responding to you in a private setting in order to protect your private information and to respond to you quicker. Please check for a Private Note momentarily.

-Lauren

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