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LTE INTERNET
Jimenez38
Enthusiast - Level 2
‎12-12-2023 12:09 PM

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Like many others on this forum I am having issues with this internet transition to Verizon. 

I am unable to redeem my 200$ Amazon gift card, I have an email from Verizon informing I can redeem. My internet is all setup and active. Not sure why this is being advertised and emailed to me and I’m just not able to redeem.

 

last, the internet was advertised as “$45” as low as “$35” with a discount of 15$ for having a phone plan. Well that’s not the case my upcoming bill is almost 100 and my next bill is 55$ for lte internet not as advertised. Not sure why I have fees with my upcoming bill if this was a self-install. 

advertising, internet is quicker than T-mobiles 5G self install internet but …. Price? Then Verizon claims to hold price for 5 years…… 

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vzw_customer_support
Customer Service Rep
‎12-14-2023 12:17 PM

We're sorry to hear that you're having problems redeeming. There was a fix issues yesterda. Can you please try again and let us know if you're still having issues?~Jesse

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vzw_customer_support
Customer Service Rep
‎12-14-2023 12:23 PM

We also want to make sure you know exactly what to expect on your bill. You can find the pricing for our 5G Home Internet here: https://www.verizon.com/home/internet/5g/ The standar price of the 5G Home Plus is $80.00. There's a discount for having a phone line of $25.00 and an additional discount of $10.00 for using auto pay and paperless billing. Similarly, the 5G Home has a price of $60.00 per month. There's a discount of $15.00 per month for having a phone and a discount of $10.00 for automated billing. We hope this helps explain how the discounts are set up. Please let us know if you've been able to redeem your gift card.

~Jesse

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