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Network Extende 5A error

Just received my new LTE network extender and can’t get it to work. I am getting error 5A and have read that Verizon needs to add using my MAC. I called Verizon support and they were no help and said I needed to contact Samsung. How do I get the right service rep at Verizon to add my device?

Comments

Verizon_Support

Oh, wow! We are stunned to see you are having set up issues, especially when it comes to your Network Extender. Verizon is here to help.

For additional Network Extender info, click on this link: https://www.verizon.com/support/network-extender-basics/.

We sent you a Private Message. Please review at your earliest convenience. ~Gilbert

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