New Network Extender - Phone Not connecting to it. Now at 1x service or 3g only....

Hi there. I've been having dropped calls quite a bit. Verizon hasn't been helpful at all at trying to resolve this so far. Service outside the home is ok at 3 bars 4G. Even had Verizon drive by the front of the house to check for service availability. Had to buy an extender which I just set up yesterday after noticing numerous dropped calls from clients daily. (most of the time I just get voicemail notifications. No missed calls in my call log). Text messages won't send/receive either sporadically.

Wifi Calling drops too many calls as well as takes too long to connect sometimes, and call quality has alot of static sometimes over wifi. Right now I'm sitting next to the network extender which says service active 7/14 satellites connected, 0/16 devices connected. My Samsung Galaxy Note 9 is at full wifi signal, and 1x service.

Tried verifying the phone via #48, and says not connected (Welcome to Verizon Wireless, you are not 4G LTE Network Extender coverage. It connected yesterday when I installed the extender, and worked great for a few hours. I walked 10 ft away from it out of the room, and got disconnected from it. Now it no longer connects to it. Same with my wife's Iphone 10, and my mom's Kyocera flip phone.

Accepted answers

Xight

Nope never did, waste of $250 dollars. Eventually I got a new phone and a new router. Verizon never allowed for me to return the extender either. So eventually I just threw it away. So I guess the solution was the throw away the network extender and waste $250 dollars.

All comments

Verizon_Support

We want you to have a steady connection, Xight, even inside your home. I'm eager to assist you today. Please allow me to explain that indoor use is a challenge for all carriers. In a case like this, where the trouble is indoors only, generally the relevant factor is going to be proximity to cell site. Due to physics, radio frequencies get reduced penetration through solid materials and thus indoor signal is hampered when compared to outdoor signal. This is the reason you may notice a difference when stepping outside. Here's a short but helpful video that provides you with more detail about the different factors that can affect your service when indoors:

http://spr.ly/6182GTV6K

Many things outside of Verizon’s control can contribute to indoor performance. This includes the following:

Interference (concrete, brick, other building material)
Foliage
Construction
Population changes
Cell site changes (e.g., tower relocation, antenna alignment, power adjustment, etc.)

As no carrier can guarantee indoor coverage, we partner with our manufacturers to build indoor solutions such as WiFi Calling. To clarify, since phones now have Advanced Calling, a Network Extender is no longer needed. I recommend turning off the Network Extender and using WiFi Calling, as a comparison. Please review, and let us know how it goes with WiFi for both calls and data.

ChristinB_VZW

Xight

Our phones are set to Wifi Calling as a preference over Mobile data. And still have the same issue of not getting calls even with full signal. My desk is where my wifi router is, as well as the window with the network extender. I've tried it with regular Wifi, and 5Ghz freq wifi connections. The calls come in sometimes, but many times I won't even get a missed call notification that goes straight to a voicemail.

We get good data, even through the phone wifi, or mobile data. The router gets approximately 225 Mbps Down and 10Mbps up. The phones we have ave roughly the same speed when connected to wifi.

The Wifi calls however do not come in clearly or don't ring at all. Once we connect we often have dropped calls, even if we're in the same room as the wifi router.

I bought the network extender because the Verizon rep has told me that was my only option after Wifi Calling failed. So now you're telling me that I shouldn't use this Verizon LTE network extender that I just spent $250 on? (which also doesn't work as it's not recognizing my phone 2 ft away from it) It's currently sitting between 7-9 of 10 satellites connected, with 0 Devices connected and I'm sitting right in front of it.

Xight

Also tried turn off Wifi Calling and left advanced calling on. Still no go, so far Verizon rep saying this new batch of extenders is not working with SKU ASK:SFE116

Rebooted phones, rebooted extender, rebooted router, rebooted modem.

Kurtish99

I just got a new Extender today and have the SAME issue... none of our 3 phones will connect to it...no one in Customer Service can seem to figure it out...

Verizon_Support

Xight, we are here for you to help ensure that you can get the service you need. Please send us a Private Note so we can proceed. Thank you!

JoseL_VZW

Verizon_Support

We want to make sure your concerns are addressed as needed. Please send us a private message for review regarding your concerns.

spasmati

I have nothing but trouble with this extender. Continuous errors on daily basis requiring reboots every day. What a waste of $250. This appears to be a common problem Verizon, are you going to address this issue on a wider scale?

jck363

I’ve been fighting with this for several days and was not able to find anything to solve the problem. Turns out a factory reset worked! Use a paperclip and hold down the button on the back of the unit for about 10 seconds until the display says it is doing a factory reset. After it restarted and found the satellites and was back in service, all of our phones connected easily (one had to go into airplane mode and back out). These were iPhone 12 ProMax phones by the way.

Cdichito

Hi there! I am having all of the same issues as you are. Did you ever get a solution?

jav6

@Cdichito
wrote:
Hi there! I am having all of the same issues as you are. Did you ever get a solution?

Three year old thread is probably related to an OLD retired Network Extender. Your current issue, even similar, needs its OWN thread since it is probably related to an NEW LTE 4G Network Extender.

Verizon_Support

@Cdichito
wrote: Hi there! I am having all of the same issues as you are. Did you ever get a solution?

We want to make sure you get the help you need with your Network Extender. What model network extender do you have? What troubleshooting have you tried?

~Jesse

Noreception

Many posts in year 2020; I recently got a 4G Verizon Network Extender and am having similar issues, including phones will notification that they are connected and #48 says they are connected but extender says no devices connected to it.

Also when on a phone call and arriving at the house, the call gets dropped when getting in range of the Network. The phone doesn't automatically switch to the Network; it has to be restarted.

Qwazi81

I have a network extender and have had one for 10+ years. But I also turned on WiFi calling on my phone many years ago and haven’t had a problem making calls in the house. Network extender is still connected and I’m not sure which one my phones uses but I haven’t had much of any issue with dropped calls since.

Stevie11

I'm going to stop paying my bill until Verizon provides service. This is unacceptable.

jav6

@Stevie11
wrote:
I'm going to stop paying my bill until Verizon provides service. This is unacceptable.

Good luck with that. Your posts in this over four-year-old thread about network extender connectivity don't explain issues you are having.

Xight

MaryLB

I have the same problem and have been battling with Verizon for a month- via phone, via chat and in person at the Verizon store. Your solution of switching to Wi-Fi calling does not work because my phone does not reliably switch to Wi-Fi. This is the same issue the original poster had.

We've determined that my house is in a dead. I get no connection outside of my house or even as I walk up the street, until I get four doors down. Because of this, I was told by Verizon that a network extender would solve my problem, but the phone does not reliably connect to it either. The store employee told me that if it doesn't work, I should switch to AT& T. I find it scandalous that a carrier would tell a customer to switch to another carrier.

Even more scandalous, the same employee told me that my 30-day window to return the phone and cancel the contract was fast closing. This is extremely frustrating because I have been working with Verizon for almost 30 days to resolve this problem. It is not my fault that so much time has gone by.

I look forward Verizon Customer Support's insights.

Verizon_Support

MaryLB Thank you for reaching out. We are sadden to hear of the experience you have had recently. We are here to help the best we can. I will be sending a PM to discuss this further with you.

-Harry