I am having a very big issue trying to get this rebate situation resolved. I have spoken with multiple people over various days and keep getting told that tickets are being made, credits will be applied, or emails will be sent. I've accrued numerous fees and have had to get my service restored twice when I had been told there were credits on the account. I want this figured out or I'm just going back to T-Mobile, It hasn't even been a year and I really regret ever leaving.
We're sorry for the issues you're encountering with your promotion. What is the promotion in reference to? Can you please elaborate further on your situation?
~Ivone
It was the switch and get $200 per line with eligible trade in. We traded in 4 phones.
Thank you for the details. I will be sending you a private message to further assist and check further into this for you.
~Ivone
You are not alone. I created a post for those having challenges with accessing their rebates. I hope this helps: https://community.verizon.com/t5/Mobile-Deals/Challenges-with-switcher-rebate-Try-these-steps/td-p/1...
Start a new topic or ask questions in the open forum.
