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Costco Shop Card never received

Misskizzy2003q

I need a resolution to the issue with not receiving the 4 Costco shoppers cards that were promised to us after 90 days of service, the rep stated we would receive an email. I have never received an email about the when to expect the cards to be delivered via email. We purchased 4 phones and 3 watches from Verizon in the Costco store in Sept 2023 and leaving our other phone company. Only because of the 250.00 shoppers card that was promised to us! I’m highly disappointed in the lack of response and communication from Verizon. I have contacted customer support on several occasions. We still have not received a resolution nor our shoppers cards. Please help me get a resolution soon!!!

Comments

Verizon_Support

We want to make sure you're able to get your shop cards. We always want you to get the best customer service experience from any of our reps, and we're sorry if this hasn't been the case. That's a lot of money on the table, and we're going to get this resolved. We're going to send you a Private Message so we can help.

~Jesse

JGMMG

We switched 3 lines over in December and never received any email with the shop cards which should be 3 @ $250! In addition we were supposed to get $200 Verizon gift cards as part of the promotion being offered and again we have received no email and no credits on our account. We went to our Costco to speak to the people who helped us at the Verizon kiosk and were shocked to discover Verizon gone and now T-mobile kiosk in it’s place!

Verizon_Support

Thank you for joining Verizon JGMMG. We understand how important it is to receive all of your eligible offers. The Costco shop cards can take up to 14 weeks to deliver to eligible customers. If it has been more than 14 weeks since your purchase, we do recommend double checking your inbox and spam/junk email for an email from the following email address: costco@digitalshopcard.costco.com

Please let us know if you are able to locate an email from that email address.

-Andi

SynthpopAddict

@JGMMG
, this user managed to get their $200 switcher rebate after quite a lot of navigating through the complicated process and were kind enough to post their tips on how to get it:

https://community.verizon.com/t5/Mobile-Deals/Challenges-with-switcher-rebate-Try-these-steps/m-p/1741406

JGMMG

Yes, we checked all of our mailboxes and it’s been over 20 weeks since our purchase

Verizon_Support

Hello JGMMG, we're sorry you're having issues with our promotion. We will be sending ou a private message to further assist.

~Ivone

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