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Hi, I ordered S24 ultra phone along with 4 other phones back in Dec, 2024. That time I was told that I am eligible to redeem a free Samsung 75" tv and I can redeem after 60 days of service and activation. Recently I completed 60 days and I do not see any option to redeem a TV in the my verizon app(under Make most of your plans option). I reached out to chat customer service about the issue and they created a ticket - ***** on Feb 12th to resolve this and to give me a free tv redemption. However, it is not resolved yet and I have no update on this ticket. I rechecked with another chat agent recently and they gave me another ticket number to expedite this issue which is *****. Can anyone from verizon supervisor's team help me with this? Not sure how many times and how many more tickets will be created without getting a resolution, I am really frustrated.
Thank you for reaching out about your promotion. We want to make sure you get everything you're eligible for. So we can get eyes on the ticket that is in progress we will be sending a Private Message.
-Melissa
We are here to help and make sure you get your TV promotion, please reach out to us so we can assist.
-Bryan
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