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How do I file a complaint?

kbuchanan · 2024-03-15T14:52:20+00:00

* How do I file a complaint about not receiving the $200 visa gift card I was told I'd receive three times after switching to Verizon? Chriatmas promo in store told i qualified and was sent a confirmation of the card by email but no card or further emails regarding it. I filed a complaint with the BBB and did call Verizon…

kbuchanan

How do I file a complaint about not receiving the $200 visa gift card I was told I'd receive three times after switching to Verizon? Chriatmas promo in store told i qualified and was sent a confirmation of the card by email but no card or further emails regarding it. I filed a complaint with the BBB and did call Verizon customer service to now be told I don't qualify. Very bothered by this because I would have stayed with at&t.

Comments

Verizon_Support

Hello, kbuchanan, I'm sorry to hear you ran into an issue with one of our promotions, we know it's important that you're able to claim your offer. To make sure we're on the same page, is this regarding our switcher rebate? If so, you mentioned you received confirmation via email. Did you submit your information to redeem your rebate on our website?

-Lauren

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