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10 Device limit in a smart home environment

You can't imagine how excited we were to finally have an unlimited broadband solution with decent speed in our rural life. We can finally trash our extremely unreliable DSL line. Now I discover that I can connect our roughly 30 smart devices with the new LTE Home Internet router, due to the 10 device limit. These are light bulbs, thermostat, and 'smart' speakers, using very little bandwidth, but have to be connected to the internet. Is there no solution for this? I have been looking at adding an upstream router, but that doesn't seem to change the client count when it comes to getting on the internet. Why do I get the feeling that Verizon will offer me a proprietary solution for an additional monthly fee soon?

Comments

Verizon_Support

As a valued customer your concerns are our concerns too. Having access to reliable Home Internet service for your devices is essential and we're happy to offer our customers our LTE Home Internet Service. Being able to connect your 30 smart devices is very important and having access to Internet service is required. We'd be more than glad to explore alternatives with you. Please check your Inbox as we’ve sent a Private Message to you regarding on this topic:

https://community.verizonwireless.com/inbox

- RobertC_VZW

mjhuston01

If I am reading this correctly, there was no mention of only 10 devices when I recently signed up. Is that accurate?

Wings2

Can you also send that to me and/or post here for everyone? This is a widespread issue

Verizon_Support

We always want you to have the right expectations, mjhuston01. The LTE Home Internet supports up to 10 devices on 2.4 Ghz WIFI and up to 30 devices on 5 Ghz WIFI.

Jeffem

Is there no way to go beyond 10 2.4 Ghz devices? That is not mentioned in any of the advertisements or research I did before ordering this. We live in a rural area and our internet is not the greatest but functional - we thought this would be an upgrade. When the unit arrived I very happy with the performance until I hit the 10 device limit - that took a bit of digging to find out that this was the issue with poor connectivity of some of my devices. If there are no other options I will have to return this. Great idea - poor execution on functionality if limited to 10 devices.

BobC33

I am experiencing precisely these issues with my newly installed LTE Home Internet service. I have an existing smart home with about 40 devices operating on the 2.4Ghz band and 8 on the 5Ghz band. Currently, I am being limited to about 22 total devices. If I disconnect one device another will connect, back-and-forth, like a game of musical chairs.

I want to be crystal this is a major restriction for my smart home that was not well disclosed prior to purchase. OOPs...surprise!

Although I am quite happy with the speed and functionality of the service overall, if there is no work around for this device limit issue, it looks may be a show stopper for me.

I find it difficult to believe that increasing the number of devices on the 2.4Ghz band to a more reasonable limit is somehow going to swamp Verizon's 4G LTE network.

So Verizon reps are these limitations set in stone?

I would appreciate a reasonable answer.

Verizon_Support

Hello, BobC33. Thank you for messaging us about your concern with the device limitations for the installed LTE Home Internet. The device is limited to connecting to 20 devices, and 4 devices through Ethernet cables (wired connection). We don't have the ability to change the limitations. We hope this information is helpful. CassieG_VZW

davidmt65

If the company that makes the router enable a firmware update, It would be possible to add more connected devices to the 2.4 ghz. Even if Verizon still wants limit number 20 or 30 devices it should be able to take some 5ghz, since so many plugs, bulbs and thermostat work with 2.4ghz.

chasemx41

This thread deserves a bump. Very disappointed as a new customer to find out on my own about the 10 device limits.

Underbus

ATTENTION vzw_customer_support : YOU ARE NOT HELPING.

This is very frustrating. We found out, AFTER canceling our existing rural internet, that there is a VERY SIGNIFICANT LIMITATION to the service, which was NOT DISCLOSED prior to signing up.

and vzw_customer_support is giving us conflicting responses.

PLEASE CLARIFY THESE STATEMENTS:

"The LTE Home Internet supports up to 10 devices on 2.4 Ghz WIFI and up to 30 devices on 5 Ghz WIFI. - 11-04-2020 02:07 PM

"you can simultaneously connect up to 10 devices via WiFi". - ‎11-16-2020 10:33 AM

"The device is limited to connecting to 20 devices, and 4 devices through Ethernet" - 11-26-2020 06:43 PM

40 devices?

10 devices?

24 devices?

PLEASE give us a complete, researched, correct answer.

Additionally, this limitation is just simply not acceptable to some customers.

I've been struggling with this system for weeks. MONTHS even!

This is the first time I'm hearing that there are such restrictions on the number of clients the gateway can handle.

Only FOUR clients through Ethernet??

Does that include devices connected to an access point, which is then connected via ethernet to the Verizon LTE Home Router ASK-RTL108?

I have a home network, with 2 wireless routers, and 3 outdoor Access Points. We have a number of IOT devices, like outlets and bulbs and cameras on the property, in the house, garage, utility shed... Most likely I have about 15 outlets, 8 switches, 10 light bulbs, 12 IP cameras, a few thermostats, some motion detectors... things that help me keep an eye on the farm, my animals, and the gates.

So that's more than 50 connected devices on the property, and it doesn't even include streaming services on TV's, or the personal Phones, Tablets, Laptops, and Alexa speakers which belong to the other people in my family!

Is the device limit on the Verizon LTE Home Router ASK-RTL108, the reason this connection keeps dropping the internet when I try to integrate it into my home network?

If I plug an ethernet cable from the Verizon gateway to a single wireless Access Point, it may (or may not) work for a short time but, within an hour, everything (Maybe 18 devices) on that network loses internet access.

The gateway still shows a green LED on front, and Network Status in the Admin UI claims that the connection is good, but nothing is connected.

Would this happen because the access point I plugged in had too "many devices" connected, for the gateway to handle?

If so, this is ridiculous.

Cell Phones, iPods, Tablets, Laptops, and a few desktop computers, in a household of 5 people, easily exceeds 25 clients.

I spent 2 weeks testing internet speeds, and reliability of this service, versus the internet service I had at the time. (Wireless from a mountain 13 miles away from the house)

For 14 days, Verizon had more consistent speeds & uptime, so I called my ISP and had them remove their equipment, and cancel my service.

I ran ethernet cable across the house, so I could integrate the Verizon connection into my network, and now everyone in my house is angry at me, because they can rarely connect to the internet.

The User Guide for this router doesn't mention any restrictions to a specific number of clients. These connected client restrictions, with the Verizon gateway, should REALLY be clearly advertised before purchase of the service & router.

Try to consider the headaches that you're setting us up for, between canceling current ISP's, integrating your equipment into our networks, and disrupting an entire family/household's connections for school, work, and everything else, in the midst of a pandemic with home isolation in a semi-remote, rural location.

I'm angry and frustrated.

We need a reasonable answer to increasing the number of devices (unlimited, since it's MY home network, and YOUR equipment should only be providing internet access for my network, not dictating what items I need to REMOVE from my home network)

And please, be aware: This is a huge inconvenience, and many of us would NOT have signed up, were this disclosed before purchase.

So if this can't be solved, and the only solution is to cancel the Verizon service, and return to our previous ISP, I sincerely expect that Verizon will waive the $240 charge for the gateway, rather than try to punish us with an early cancellation fee.

Especially since it will already cost us $150 to have our previous equipment re-installed, since we cancelled that service to hire yours.

Hopefully you can understand my frustration.

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