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4G LTE Network Extender - Phone Doesn't Connect

Greetings,

I just purchased a 4G LTE Network Extender from Verizon. It's setup, has a solid blue light, and IP address. However, I cannot get any phone to connect to it (display shows 0 devices connected). I have a S20+5G and an iPhone 11 Pro Max, neither will connect to it and I get the voice message 'device is not under a network extender' when dialing #48. I have received NO HELP from Verizon as I've tried using the My Verizon app for support. When using the app, it has taken several minutes for someone to respond, then after starting the chat, no one responds back. The best I was able to do was get Level 2 Tech Support once, then the app timed out on me. I would appreciate any help I can get, thank you.

Comments

Kurtish99

Did you ever get this resolved? I have the exact same issue... driving me nuts.

Verizon_Support

Kurtish99, we definitely want to ensure that you're able to seamlessly setup your new network extender. May I ask what happens when you dial #48?

LorenzoP_VZW

fms003

This is why I have a problem with Verizon tech support... asked what happened, which the original thread specified "get the voice message 'device is not under a network extender' when dialing #48."

So, I have the same problem. Samsung Galaxy S9 connects. Samsung Galaxy s20 Ultra 5G gets the same error as the original poster.

Verizon_Support

@fms003, Attention to details is key, so I get where you are coming from. Not worry, I have reread the thread to make sure we don't go down the same path. Is the S20 using the SIM that came with the phone? Does the S20 have HD Voice enabled? Please check here: http://spr.ly/6601G7eCS

Which extender model are you using?

4G LTE Network Extender

4G LTE Network Extender 2

4G LTE Network Extender for Enterprise

LTE Network Extender (3rd Gen)

AkaneM_VZW

WendiScott

Hi, we have had this extender for several months, and we get 4 to 5 bars when connected. Our newer phone always reconnects immediately after leaving the property and then returning. Our older Galaxy 5S USUALLY reconnects after leaving the property. BUT TWICE the 5S would not reconnect for over a day. The first time, it magically reconnected after 24 hours trying many resets, even contacting Verizon tech support who do not seem to understand the issue well and did not help at the time. Then I tried Airplane mode on then off, which resulted in reconnect. Maybe this reconnect was coincidental because this second time nothing works to reconnect, including Airplane mode on then off, rebooting each of the internet router, the extender, the phone, and then tried many other setting changes. The #48 confirms that the phone does not have extender service even after keeping the phone next to the extender several times for hours straight. Cannot find help no matter where I look.

Verizon_Support

Hello, being on top of your network extender is vital, especially if you are having phone connection issues. When did the problem start? What recent changes have you made? Aside from the connectivity problem, any other issues?

DELVIS

Was this ever resolved? I see similar questions throughout the community but no real resolutions.

I am using a 4G LTE Network Extender SLS-BU103 running software version 3.1.3.00 and my iPhone 11 will not connect. The extender is operating fine, blue lights, has IP, always has 7+ satellite connections but zero device connections. I can connect to the extender from my laptop, log in, and everything shows fully functional, just zero device connections. Yes I have done factory resets on the extender, and tinkered with wifi calling on/off and restarting my Verizon iPhone but it will not connect. Dialing #48 confirms I am not connected.

I do not have any other devices to test with, but my Verizon iPhone 8 worked with this same extender for years without any issues, same setup, same location in the house, everything else unchanged. Thanks for any inputs and assistance here.

Verizon_Support

Thank you for the details provided thus far. has this always been an issue with the iPhone 11?

-Tionna

DELVIS

I believe this phone connected successfully in the past

Verizon_Support

Have you tried powering the network extender off for 15 minutes, then powering it back on and allowing it to fully set back up?

On the phone, if you go to Settings >> General >> About >> Software Version, what is the full version number?

-Christopher

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