I've been trying for two days to get this network extender set up. It gets to step 8a of 14 and never goes further. I have spent time online trying to figure out what to do. Can anyone help?
I'm sorry to hear you're having trouble completing the activation on your Network Extender. I want to help get your device set up. Please tell me, what model Network Extender do you have? We will also want to add the device to your account. Have we done that part for you?
VanetrisC_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I ran into this same issue.
The fix is not on your side!
Contact verizon wireless and have them activate the device, you have to give them the MAC address located on the bottom label.
The extender has to be registered to the account and only postpaid accounts are allowed to register a network extender.
You’re right! This fixed the issue. Call Verizon and have them activate the device. Had it working in 10 minutes. Thanks!
Wow, the activation with the MAC ID was what worked in less than 10 minutes up and running!!!! Thanks to the tech support who knew what to do.
I had a previous network extender go out. Got a new network extender 2. Went to connect per instructions got stuck at 8a of 14. Went to the Verizon help sites and instructions. I even talked two times to a technical support person. Was told (via instructions from Verizon) how I was needing to port my wifi to make it work. So I spent hours (really) reading how to port my wifi to make it work, I tried various connections, purchased software to help port my wifi, switched out my wifi with an older wifi, tried different LAN wires, checked wire connections, moved my gps wire closer to the window, .... stood on my left foot, turned 3-times, faced west, ... I tried everything I knew how to make it work. I then read this post late in the evening and it was too late to call tech support and I was tired. Decided to call in the morning. I'm up and connected!!!!
This is To Verizon Info people and tech support. Please put in your instructions to make sure to that customers register their extender with the correct MAC ID. We had an extender and was replacing the extender with a new version that the new MAC ID was needed to connect the new device. Please update your information.
https://www.verizon.com/cs/groups/public/documents/adacct/wifi-extender-qsg.pdf
should help you
@ClockWorkGenesis wrote: https://www.verizon.com/cs/groups/public/documents/adacct/wifi-extender-qsg.pdf should help you
Nope. That link goes to a FIOS WiFi Extender page NOT the 4G LTE Network Extender for cell signal extension.
