Acts like power button is being repeatedly pushed

My tablet keeps going to the lock screen over and over. It acts like the power button is being pushed repeatedly or is stuck. It doesn't feel like it sticks when I actually push it but it just keeps going back to the lock screen over and over and over without touching the button! How do I make it stop!?

Accepted answers

Verizon_Support

Thanks for your troubleshooting efforts Natalie! We may need to consider bringing your tablet in for repair. Before we try that, let's run one more test. Please do a factory reset as per this link http://www.verizonwireless.com/support/knowledge-base-146202/ and ensure that you disable Automatic Restore as per this link http://www.verizonwireless.com/support/knowledge-base-120308/ Once factory reset is completed, please run/test your tablet for a day or two without any third party applications and let us know if you encounter the issue while testing.

AntonioC_VZW

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All comments

Verizon_Support

nbriney,

Hmm, that is definitely odd! Let's see what we can figure out to keep that tablet from locking you out. To be sure, are you aware if you set your security settings to lock the device after the display powers down? Also, do you currently know what your display sleep time is set to? These may be a few quick settings we can check to see if this is causing the trouble.

To check the display sleep time, from the Home screen, tap Apps > Settings > Display > Sleep. Let's see what the device is currently set to.

Next we can check to see how if the device is set to Automatically Lock after a certainy time. To do so, you can go to Settings > Security > and we can check both the Screen Lock setting and the Automatically Lock setting. Take a look and keep us posted.

AdamG_VZW

Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

nbriney

The sleep time is set to 30 minutes, the security is set to swipe. It keeps turning to the lock screen on its own and occasionally the Power Down/Restart/Cancel menu pops up

Verizon_Support

Thanks for that awesome information nbriney. Let's continue on with further troubleshooting. Do you currently have a case on the tablet? Please try to power the phone ( if it allows you to) up in Safe Mode to test to see if it still happens: http://vz.to/1Hop610 Do you have a memory card installed in the tablet?

-TakendraW_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

nbriney

I have removed the case and tried running the tablet in safe mode. No changes, still can't even use this tablet because of this problem and its nearly new!