Background data

[Jax49]

Play store is saying I need to allow background data, but I don't see how to do it, any ideas?

[vzw_customer_support]

We're always here for support. Are you able to check settings on the device? If so, please select Settings>Developer Options>Don't keep activities, and ensure that the box is not checked. Let us know how everything goes.
KleoL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[Jax49]

That box is not checked, Anny other suggestions?

[vzw_customer_support]

Thanks for taking these steps to troubleshoot, Jax49. We will get to the bottom of this! Did this start after installing any new apps or updates? What is your current system version found in Settings>About tablet? Please also go to Settings>Apps>All>Play Store>Select Clear cache and/or Clear Data then test again.

YaleK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Jax49 · Accepted solution]

Cancel request. I wound up doing a factory reset. Nothing like worked

On Apr 12, 2016 9:23 AM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

Jax49, I want to make sure that everything is good to go with your device. After you completed a factory reset, is everything up and running again? Please keep us posted.
KevinR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Jax49]

Yes, everything is up and running. I am really not happy with the fact that

I had to do the reset. This tablet is a piece of junk. No wonder Verizon

was giving it away.

On Apr 14, 2016 1:16 PM, "Verizon Wireless Customer Support" <

[Jax49]

I checked the developer options and that is not checked. Any other

suggestions?

On Apr 9, 2016 5:35 PM, "Verizon Wireless Customer Support" <

[tikibar1]

See if the suggestions in this thread help:

Ellipsis 7 Android Version 4.4.2. Background data restricted and won't play videos