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Just received the Extender today, very excited. Not sure I wanted to spend $249 on it, but decided to try it. Well, so far very unimpressed. Multiple reboots, two chats with tech support wasting two hours of my life with no result, and very little feedback. It takes 10-15 minutes to get a response from the support person each time I answer a question. I thought Verizon had good customer service, but I am very disappointed with this whole thing, and likely going to send this thing back and cancel all of my service.
We understand that your time is valuable and always want to ensure you receive the assistance you need. Was the network extender activated on your account? What are you seeing on the device itself?
Every time I restart it, it stops at the same place with the same error message Server Error 8C, consult User Guide. User guide says to restart, then contact Support. I've restarted multiple times and contacted user support twice. The device has never made it completely through set up, that is, it has never achieved complete activation and had devices connected to it.
I just moved the GPS antennae to a better location and I now have 4 solid satellite fixes, but still the same issue, which doesn't surprise me because it had my location with only two-three good satellites before. Same issue, cant get through activation, stops at Server Error 8C, whatever that means. No good guidance in the manual, and I cant get good support from Verizon. About to give up and send this back on Monday. Considering what I am going to do about poor customer service from Verizon on this. This is the first time I have really needed a lot of support on something from Verizon, and I am not impressed. My reason for staying with Verizon up till now and paying a premium was customer service.
Having this stuck at step 8C can take some troubleshooting to resolve. How long was it stuck in this step? - Robert
Its still stuck on that step over 24 hours later. Once it makes it to this step in the setup process it does not move past and remains stuck there. I have not achieved complete activation once yet.
We want to be sure that your Network Extender works correctly and sent you a Private Note to continue this conversation in private and gather more information. Please reply to the note we sent.
VictorC_VZW
What was the fix for this?
I have 2 of these devices that I have been working with VZW tech support to get working. They don't work through the comcast gateway that I have been provided, but they do work if I take them to a friends house and use his connection. (He own's his modem - it's not a gateway). It's been weeks and hours upon hours of trying to get past error 8c (which according to the docs is a 403c from the management server!) but no matter what I do here at my house, 8C is as far as I get....
Hi there, sorry to hear you are having the same issue. Even sorrier that I can't give you a solution. Ultimately, I sent it back. I might have continued to try and make it work, but I learned (only after diving into lots of troubleshooting detail online) that my phone would not work with the device anyway. I have an unlocked Moto G6 and in my quest to make this work I came across information that indicated I needed to use the Advanced Calling functionality of my phone. Well, as it turns out, Verizon in their ultimate wisdom does not make that functionality available for unlocked phones. So even if I could have gotten the device working, I would not have been able to use it anyway! Can't make this stuff up!
To their credit, they did refund my money. But I had double and triple checked on this before I ordered it, because it was a lot of money and I wasn't sure it would work. But you can't take it back to a store, you have to ship it back, but Verizon supplied the return label. However, if it was clearer up front that my phone wouldn't work with it anyway, I wouldn't have bothered.
Good luck!
I'm sorry to hear that you couldn't get it working but I do want to point out that Unlocked phones absolutely can use/access "Advanced Calling". Whoever told you that Verizon does not support it for unlocked phones is mistaken. All carriers must allow it.
The Advanced Calling is exactly what allows your phone to use 4G (LTE) for voice calls. Unlike previous generations of cellular technology, 4G (and 5G + future) only uses 'data channels', where as 3G (and earlier) has dedicated 'voice channels' for voice calls and it has dedicated 'data channels' for data (surfing the web, etc...). Advanced calling is also what allows you to makes video calls through the native phone interface, without requiring any additional app/software.
I only buy/use unlocked devices (as a Pixel user, I buy them directly from Google). I am currently using the 4XL and my wife is using the 2XL, both of us have Advanced calling enabled and both of us have unlocked phones.
Now, as far as my problem getting solved - I have had no luck. I think I'm going to have them re-provision my old Samsung 4g extender (which worked for nearly 4 years) while I fight to get this new Askey one to work....
-Cheers
Thanks Junkbirds for the reply. Unfortunately, my unlocked Moto G6 from Amazon does not have that feature. I found a thread in Verizon Community Support regarding the Moto G6 from Amazon (https://community.verizonwireless.com/t5/Android-General/Moto-G6-unlocked-from-Amazon-and-Texting-ov...) that confirms this. So buyer beware with unlocked phones! As it turns out, I really could use that feature because I do not have a strong signal to begin with where we live, and I am in the basement most of the time, which is even worse. Oh well!!
We are concerned to hear that you are having issues with your data speeds. This is definitely not the experience that we want you to have, and we will be happy to look into this for you. We want to run a speed test with your device to see what exact speeds you are getting at the moment. When you have a chance, please click on the following link, and select Run Speed Test. Then please share your results with us to further troubleshoot the issue with your service. We will be standing by waiting for your results: http://spr.ly/6604HOfP0 DavidR_VZW
Thanks for the input and the information. Please let us know if we can assist with anything at all.
I'm sorry that you are experiencing difficulties with your Network Extenders, Junkbirds. You mention that your devices work correctly at your friend's house and this confirms that the issue is not with the devices but with your internet service.
Our resources show that Network Extenders improve your Verizon Wireless phones' signal to provide a better wireless experience. Our resources also show that connecting your wireless phone to a WiFi network and utilizing the WiFi Calling feature provides the same level of service improvement as using Network Extenders. Give WiFi Calling (https://www.verizon.com/support/wifi-calling-faqs/) a try and you may not even need the Network Extenders. How does this sound?
AntonioC_VZW
Hello, I pulled an engineer's ticket by calling your 800# yesterday. Here's whats happening. Maybe you can provide some insight.
Server Error 8C on LTE Network Extender.
I have opened ports on my google wifi as instructed by Verizon. I am running an Arris surfboard modem sb8200. I cannot get the lte extender past 8C error code. I logged into the extender and have 12/12 satellites. I need a good tech to walk me thru what I need to do for full activation. Maybe the Arris is blocking the gateway? Can someone show me the fix?
Thanks in advance,
Justin
I have had a separate thread with the same issue since November 2020. Good satellite connections. Spent countless hours with Verizon tech support - chats, direct calls and call backs, "upper tier" tech support.. Also with my ISP tech support and my Wi-Fi router (TP-Link AX6000) tech support. Replaced my ARRIS cable modem with a Motorola at my cost, and now have tried a second new LTE Network Extender. Error 8c is again the final stop. Can't return the first extender because it's way past the return policy. I had AT&T previously and needed their network extender that worked, don't ask why I switched to Verizon. I'm done and will pay the price to get away from Verizon. Sorry, but wanted to pass my experience on something that I believe just doesn't work friendly with other equipment, at least not yet. So frustrating.
I cannot believe this problem is so wide and far, and yet Verizon Wireless cannot find the team that can fix. Unacceptable for Verizon, as I am a good paying customer and don't have the hours of time and tech support to get this fixed. Frustrated as well!!!! 8C go to heck
last ditch effort to try to salvage, realizing I am a glutton for punishment. I rec'd my 2nd extender but not without issue. Ordered 1/4 with next day delivery. Never came. Called Verizon and they said it was returned to them. They had the wrong delivery address! I ordered online through my account where all my contact info is correct. Second, teh customer service rep said that they actually dont have any more to send out! ...but then quickly "found one" that Ifinally rec'd on 1/12. Plugged it in...error 8C. Got on a chat with Verizon support. After 10-15 minutes the support person connected our chat to the "tier 2" chat person. I said I wanted to activate my new extender. Gave them the MAC address. tech said that MAC address is assigned to a different account!!! The following is the actual transcript that I will end with:
Verizon Agent
Thank you for your patience. We really apologize for the inconvenience. We had to submit a ticket since the MAC ID is showing as activated in a different Verizon account. But no worries, these types of tickets usually take around 2 hours to get fixed. And what I will do, I will notify you once everything is cleared up, so we can have it activated in your account. Would that be ok with you?
yes
How will you notify me ?
Verizon Agent
Great! We will notify you via text message once the MAC ID is ready to activate, so you can go ahead and get it connected to our network. In the meantime, Our standards are always to make sure you have a great experience with Verizon. Is there anything else you would like me to check in your account to make sure you have a great experience?
well, got denied one of two switch-over rebates because they were both submitted under my number instead of my number and my wifes number, i would like to clear that up
Verizon Agent
Absolutely! I am glad you bring this up so it can get cleared up as well. Since we only work at the Technical Support Team, I will provide you the direct phone number of our Rebate center, that way you can call them directly and you can get all of the details and information about your Rebate. Please contact them at 877-899-8980.
ok thats how far I got before, its a long wait
I ended the chat at that point. No text back on the extender, tried calling the rebate fix number (again)..waited for 30 minutes and I hung up.
We definitely want you to be able to use your Network Extender, and have a strong reliable connection. Please reach out to us in Private Message, so we can take a closer look at what's going on with your MAC ID.
AlfredoR_VZW
Sorry, 3 months, thousands of dollars, tech after tech after tech...I’m switching service out of Verizon. Icing on the cake also today, after so many service calls to the rebate center...they can’t help me, can’t even see my rebates that I can see under my online account! Joke.
We can assist with those rebates through this platform. We have sent a Private Note so that we can better assist you. Please meet us there to continue.
GeorginaG_VZW
Start a new topic or ask questions in the open forum.
