Ellipsis 7 Won't Power On

[TLStrauss]

I left my Ellipsis 7 in stand-by mode yesterday most of the afternoon.  In the evening, when I tried to wake it up by pressing the power button, nothing happened.  I've tried charging it and pulling out the SIM card, but nothing will make the thing come back on.  Any suggestions?  It's only about three months old.

[vzw_customer_support · Accepted solution]

Let's get your tablet working again TLStrauss! Please attempt an alternate Hard Reset, to bring it back to life. http://vz.to/1iqGGZl 

Keep us posted on the results. We want to make sure it starts working again!

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

[TLStrauss]

Pressing the power and volume up/down buttons simultaneously for about 10 seconds worked, without erasing my data!  Thanks so much!

[Thestrohls]

My Ellipsis won't charge. It says it charges to 65% and then when I take it out of wall it's dead.

[vzw_customer_support]

Help is right here for you Thestrohls! May I ask are you using the original charger that came withe the Ellipsis 7? Also, can I assume that there isn't any physical or liquid damage on the device or near the charging port? As you share the details then we can troubleshoot the device.

Thank you…

ArnettH_VZW
Follow us on Twitter @VZWSupport