Child Item

Site Totals

61416 Questions Answered 270 Categories

Ellipsis Recall

I am fed up with Verizon phone support. I have been without my Ellipsis for over three weeks and want a credit for the missed service. I am hoping that someone from Verizon support reads this and can reach out to me.

In general, the support is terrible, and the replacement hotspot should have gone out first to replace the recalled Ellipsis.

Comments

Verizon_Support

I would be just as upset and frustrated without the Ellipsis, jmathias540. Three weeks is certainly far too long. Has the new device been sent out to you?

VanessaS_VZW

dmripley621

I have a complaint about this recall as well, I sent in my ellipsis, it was replaced, but Verizon decided to replace my paid off (then recalled) ellipsis, with a unit that costs 6x as much if not more, and I'm the one who has to pay for it? I didn't ask for a $530 hotspot to be sent to me. I want all my money back and I want the hotspot taken off my account. Who do I call ?

Verizon_Support

Hi there! Thank you so much for contacting us tonight,and no worries. The hotspot you received for the recalled Verizon Ellipses was a free replacement. If you were paying on a Device Payment agreement on the Verizon Ellipses, nothing changed. We cannot legally change a signed agreement like that on you, nor would we want to. Please let me know if you have any other questions I can answer for you.

*Ana

dmripley621

I can see it on my account and I am still paying on the replacement for some reason, what's the best number to call and get this taken care of?

Verizon_Support

We can fully assist you here or at 800-922-0204.

-Sean

Verizon_Support

Please notify us what option would be best for you.

-Sean

Child Item