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Gizmo Watch-Activity Tracking not working

We bought my son a Gizmo watch for Christmas. The activity tracker is not counting his steps. It remains at 0. We made sure that all updates are installed, and restarted the watch. It still isn't working. I saw a few other posts about similar issues. Is this something that Verizon is working on a fix for?

Comments

Nucci1

We had the same issue. Our watch needed a software update. We installed the update, rebooted the watch and it started working again.

Verizon_Support

seanbolton, making sure all of the device features are working correctly is important. We appreciate the steps you have taken. We would recommend that you move forward with processing a Factory Data Reset on the device https://www.verizon.com/support/knowledge-base-229652/. Please retest and share your results.

-Sylvia

Elyse918

We have the same issue, steps track but not consistently, reset disnt help and software update was not needed. New watch as well, only a few weeks old

Verizon_Support

Hey there, Elyse! We heard your concerns about your Gizmo and would be happy to help! To begin, please send us a Private Note, so we can get this taken care of for you asap! *Kris

rkirby26

I bought two Gizmo’s for my kids. One is working fine, the other doesn’t track steps. The software is updated and I already did a factory reset and it’s still not counting steps. Please advise.

Verizon_Support

Good afternoon, rkirby26! We are concerned to hear that you are having issues with your Gizmo, and we would love the opportunity to help you today! Can you please send us a private message?

Parent110

I am having the exact same issue as this. The step counter on one of the watches works perfectly.

the step counter on one of the watches works perfectly.

On the other watch, it will work after a restart for brief 1 to 2 hours, and then stop working. And then, it will not work again

TBiskup

I have the same issue, it’s ridiculous. Two Gizmo watches and neither consistently count steps. Most days they stay at 0. Unacceptable

Verizon_Support

Can you tell us more about the experience that you are having? What steps have you tried to troubleshoot the issue?

-Bobby Johnson

gruberm

I am also having this issue. I have two watches, and they have the same software version. One step counter works fine and the other does not. Upon reset the one will work for a little bit then stop again. Is there a fix for this?

Verizon_Support

gruberm, we are concerned to hear you are having issues with the step counter on your watch. Did this just recently begin happening. Do you have the latest software update on the watch?

*Joshua

robenanderson

I’ve also got this problem. One watch works fine, but the other does not. We had to replace a couple because screens cracked and became unusable, now we only have one that completely works and we’re paying a lot for these things. I’d expect more, especially since the watches we had before worked fine before.

YSD

I am having the same issue. Less than a week old. Is this defective?

Verizon_Support

We want to make sure your Gizmo is tracking steps properly. Have you made sure the Gizmo is fully updated? Have you tried restarting the Gizmo?

~Jesse

YSD

Gizmo is fully updated and we did restart but still not working.

Verizon_Support

We appreciate all of your efforts in troubleshooting so far, YSD. We definitely want to find a solution as making sure we can track that activity is important. Please be on the lookout for a private note from me so that we can gather some additional details.

-Joseph

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