My phone accesses the jetpack just fine but my laptop can see the jetpack but reads "secure - no internet" please advise.
Hello there, Tgibb360! We are concerned to hear that you are not able to connect to your Jetpack, and we would be more than happy to help you. Can you please elaborate further? When did this issue start? Is your laptop the only device that will not connect to the Jetpack?
I have the same problem. I never had any problems before but now when I connect to the Jetpack it says NO INTERNET CONNECTION. It is of no use to me if it won't connect to the internet.
I just bought the Verizon 8800 L jetpack. For starters, it came to me with the old software, which had a lot of bugs and glitches, like turning itself off and disconnecting and reconnecting repeatedly, and lots of other erratic Behavior, like not responding to the touch screen and having giant lags in touch screen control. The local Verizon store agents knew far less than I did about this jetpack and it's issues . After spending more than an hour on a chat with two or three different " Verizon experts", my last resort was to hop in my car and drive around the neighborhood to see if the jetpack could actually connect to the internet, and I mean 20 miles distance, until the Verizon Jetpack finally connected and downloaded the software update referred to as 2A. Now, while the jetpack seems to respond to touch screen control, it's still giving me a home screen alert message "Data usage info is not available at this time." Even worse, while the jetpack says it is connected to the internet via 4G LTE, when I connect my phone to it, I cannot access the internet and my phone tells me that, while it's connected to the jetpack, "No internet connection available." I really wanted this additional service to succeed, but so far the Verizon 8800 L jetpack has been an epic fail! Can a real Verizon expert please step up and help resolve this terrible customer experience?
We want to get you back to business! Are you using the Jetpack on a postpaid account with a monthly bill or on a Prepaid account? What is the exact model of your Jetpack? YaleK_VZW
I am a consumer too and I sincerely understand your dilemma, and I want to make sure that your Jetpack (https://www.verizon.com/support/verizon-jetpack-mifi-8800l/) works as intended. This channel is a peer to peer option and I see that your post is from 2 days ago. Are you still having issues with your Jetpack (https://www.verizon.com/support/verizon-jetpack-mifi-8800l-troubleshooting/#!/main/device/&MIFI8800L&9302/main)?
You mention that you connected your phone to the Jetpack and it does not get internet connectivity. Have you tried to connect other devices (laptop computer, desk computer, tablet)?
AntonioC_VZW
Mifi 8800L, SW Version 2A, Inseego
Hope you can help. This is taking the "cool" out of the jetpack:(
I rebooted it and now it works - but no clue how to reasonably troubleshoot this if it happens again. I double-checked my bill (yeah, it was paid on time and the next one hasn't come yet), looked for anything else I could find but nothing - it's just a blank wall.
Some kind of troubleshooting procedure when this happens would be useful. I could get a different internet connection until it was solved this time, but there's no guarantee that won't happen again.
bh0987, we are glad to hear that your issue was resolved. Rebooting, or restarting your device is a go to first step when troubleshooting data issues. Should you encounter any more issues, you can reach out to us here or via Social Media, so we can troubleshoot accordingly. Thank you.
-Joshua
Hello Joshua,
I have the same problem, and even rebooting fixes it only temporarily. It says "No Internet" and "Searching" with the spinning wheel. It does this out of the blue. I have another jetpack and it does not do that. Very frustrating!
That's never good news. When did this start? Are you experiencing this issue while indoors or outdoors?
-Corey
