I have a MHS900L jetpack. It's been working fine for the last couple months, but for the last several days I need to reset it constantly. It'll work time for ~30 minutes and then stop streaming and need to be reset. There been no time since it started that it had pasted longer than the ~30 minutes. Does anyone have any suggestions?
Hi Verizon Support:
More people are commenting that they have the same exact problem, that started all around mid January.
Can you tell us if there was any kind of update, patch, or fix pushed out to these devices that could result in this behavior for multiple people?
If so, could it be rolled back?
Also, if this behavior persists for much longer, could we get any kind of service credit since it is making the device almost unusable.
Thank you,
Same issue here. Worked fine for two months, then about three days ago started dropping on the hour (I watch uptime in diagnostics, it's actually on the hour). Now it's almost every 5-10 minutes, almost preventing me from writing this.
This is insanity.
herbmillerjr -
This is certainly not the type of experience we would ever want you to experience with your service. I rely on my data speeds daily, so I can understand how inconvenient it is for you to experience slow data speeds. I am confident that we can resolve the slow data speeds you’re having. Are the issues you are having indoors or outdoors?
To better assist you, can you please provide the nearest intersection and City where you are experiencing slow data speeds?
JacobV_VZW
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I finally called tech support. So far it appears fixed
On Mon, Feb 11, 2019, 1:16 PM vzw_customer_support <
Susan:
What did they do to fix it? Did they admit that the problem we're all having is due to a firmware upgrade or something on their end ?
-Corey
He said he reconnected me to the tower. So far it fixed the issue. He
suggested that if that doesn't work, I should get a new SIM card. So far it
appears to be working.
chrismel9000, I appreciate the details that you provided and I want to ensure that we're able to restore jetpack connectivity. Help is here. Besides the update, have you made any other changes to your jetpack? In addition, can you confirm the status of the LED lights as shown here: https://www.verizonwireless.com/support/knowledge-base-40720/ Looking forward to hearing back.
LorenzoP_VZW
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I am having this issue as well. Every hour my jetpack needs to be reset. This just started happening over the last few days. My devices stay connected to the jetpack, but stop receiving internet.
Rajenk5049, I appreciate the feedback over experiencing the same type of issues with your Verizon Jetpack and get that it's vital your connection remains consistent at all times. I'll be glad to help determine the root cause so you receive a proper resolution. Has there been any recent software update since this became an issue? Do you experience this loss of internet connection in multiple locations or just one? What is the exact model Jetpack you have?
AlanS_VZW
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Verizon Support:
Can you please list the latest software / firmware version for the Jetpack, and if there is a way I can revert back to the version before the latest version.
Since multiple people are having the same issue, I'm convinced that it is related to the last software / firmware update.
Surprisingly, even though I've asked multiple times, Verizon support has not responded that the issue has anything to do with an update to the device.
We want to make sure you are able to use your phone Jetpack as needed. With regard to the device and update we are unable to place the old one back on your device, but we do want to make sure you are able to access your services. You can keep up to date with the latest updates using the following link here http://spr.ly/6586ET3hu. What happens when you connect to your device and use data?
JasperM_VZW
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HI:
The MHS900L is not listed in the link you sent. Please advise.
Apologies for any confusion with the link that was shared. It does contain a full list of software updates, but the MHS900L has not received any major updates that would place it on that list. To ensure you have the latest version on your jetpack, please follow the instructions here: https://vz.to/2BIAKbo
RussellM_VZW
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VERIZON SUPPORT: THIS IS INFURIATING. WHILE ATTEMPTING TO RENEW MY 70.00 PER MONTH BILL FOR MY JETPACK, IT LOCKED UP. SO I USED MY VERIZON SMARTPHONE AS A HOTSPOT AND PAID THE 70.00. IT SAYS THANK YOU FOR YOU $140 PAYMENT. I DID NOT WANT TO PAY $140.00. PLEASE INSTRUCT ME HOW I CAN RETURN THIS NON-FUNCTIONING UNIT TO THE VERIZON STORE AND GET A REPLACEMENT UNIT. ALL SUPPORT GIVEN TO ME HAS BEEN INEFFECTIVE.
We definitely understand how crucial it is to have the correct payment made. If there is a balance on your account, we should have no issues giving you a refund. Have you tried getting a refund for the extra $70.00? As for the device, if it is within the 1 year warranty period, you can try to get a replacement in store. Here is a link of where you can find the closest store location to you: http://spr.ly/6609Ephll.
ElizabethC_VZW
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