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MHS900L Reboots for no reason

I upgraded in December of 2018, and I am having issues with my Jetpack MHS900L. It's happened off and on since I bought it, but now it's getting out of control. Several times during the day, it reboots for no apparent reason. Sometimes, I'm in the middle of streaming, othertimes, it is just sitting there with no load.

Here is the Log:

[2019/05/23 16:33:13] LTE Connection established
[2019/05/23 16:33:17] WIFI: CONNECTED Device Number: 2
[2019/05/23 16:33:17] WIFI: CONNECT: d8:5d:e2:4b:5e:3f
[2019/05/23 16:33:17] WIFI: CONNECT: 10:60:4b:0d:e0:94
[2019/05/23 16:33:57] USB Charger: Disconnected
[2019/05/23 16:33:57] Battery Level : 6
[2019/05/23 16:33:59] LTE Connection established
[2019/05/23 16:34:03] WIFI: CONNECTED Device Number: 1
[2019/05/23 16:34:03] WIFI: CONNECT: d8:5d:e2:4b:5e:3f
[2019/05/23 16:34:52] USB Charger: Disconnected
[2019/05/23 16:34:52] Battery Level : 6
[2003/10/07 00:00:35] USB Charger: Disconnected
[2003/10/07 00:00:35] Battery Level : 6
[2003/10/07 00:00:38] LTE Connection established
[2019/05/23 16:35:48] WIFI: CONNECTED Device Number: 2
[2019/05/23 16:35:48] WIFI: CONNECT: d8:5d:e2:4b:5e:3f
[2019/05/23 16:35:48] WIFI: CONNECT: 10:60:4b:0d:e0:94
[2019/05/23 16:35:55] WIFI: CONNECTED Device Number: 3
[2019/05/23 16:35:55] WIFI: CONNECT: 4c:0f:6e:ee:e6:4d
[2019/05/24 05:02:04] WIFI: CONNECTED Device Number: 2
[2019/05/24 05:02:04] WIFI: DISCONNECT: 4c:0f:6e:ee:e6:4d
[2019/05/24 05:02:10] WIFI: CONNECTED Device Number: 3
[2019/05/24 05:02:10] WIFI: CONNECT: 4c:0f:6e:ee:e6:4d
[2019/05/24 08:26:56] WIFI: CONNECTED Device Number: 2
[2019/05/24 08:26:56] WIFI: DISCONNECT: d8:5d:e2:4b:5e:3f
[2019/05/24 08:59:11] WIFI: CONNECTED Device Number: 1
[2019/05/24 08:59:11] WIFI: DISCONNECT: 4c:0f:6e:ee:e6:4d
[2019/05/24 08:59:17] WIFI: CONNECTED Device Number: 2
[2019/05/24 08:59:17] WIFI: CONNECT: 4c:0f:6e:ee:e6:4d
[2019/05/24 09:33:32] WIFI: CONNECTED Device Number: 1
[2019/05/24 09:33:32] WIFI: DISCONNECT: 4c:0f:6e:ee:e6:4d
[2019/05/24 10:32:00] WIFI: CONNECTED Device Number: 2
[2019/05/24 10:32:00] WIFI: CONNECT: 4c:0f:6e:ee:e6:4d
[2019/05/24 10:34:04] WIFI: CONNECTED Device Number: 3
[2019/05/24 10:34:04] WIFI: CONNECT: d8:5d:e2:4b:5e:3f
[2019/05/24 12:07:49] LTE Connection established
[2019/05/24 12:07:49] USB Charger: Disconnected
[2019/05/24 12:07:49] Battery Level : 6
[2019/05/24 12:08:36] USB Charger: Disconnected
[2019/05/24 12:08:36] Battery Level : 6
[2019/05/24 12:08:36] LTE Connection established
[2019/05/24 12:08:55] WIFI: CONNECTED Device Number: 1
[2019/05/24 12:08:55] WIFI: CONNECT: 10:60:4b:0d:e0:94
[2019/05/24 12:09:37] WIFI: CONNECTED Device Number: 3
[2019/05/24 12:09:37] WIFI: CONNECT: 4c:0f:6e:ee:e6:4d
[2019/05/24 12:09:37] WIFI: CONNECT: d8:5d:e2:4b:5e:3f
[2003/10/07 00:00:28] USB Charger: Disconnected
[2003/10/07 00:00:28] Battery Level : 6
[2003/10/07 00:00:34] WIFI: CONNECTED Device Number: 1
[2003/10/07 00:00:34] WIFI: CONNECT: 10:60:4b:0d:e0:94
[2003/10/07 00:00:35] LTE Connection established
[2003/10/07 00:00:29] USB Charger: Disconnected
[2003/10/07 00:00:29] Battery Level : 6
[2019/05/24 12:59:49] LTE Connection established
[2019/05/24 12:59:53] WIFI: CONNECTED Device Number: 1
[2019/05/24 12:59:53] WIFI: CONNECT: 10:60:4b:0d:e0:94
[2003/10/07 00:00:32] USB Charger: Disconnected
[2003/10/07 00:00:32] Battery Level : 6
[2003/10/07 00:00:35] LTE Connection established
[2003/10/07 00:00:35] USB Charger: Disconnected
[2003/10/07 00:00:35] Battery Level : 6
[2003/10/07 00:00:38] LTE Connection established
[2019/05/24 13:01:38] WIFI: CONNECTED Device Number: 1
[2019/05/24 13:01:38] WIFI: CONNECT: 10:60:4b:0d:e0:94
[2019/05/24 13:01:44] WIFI: CONNECTED Device Number: 3
[2019/05/24 13:01:44] WIFI: CONNECT: 4c:0f:6e:ee:e6:4d
[2019/05/24 13:01:45] WIFI: CONNECT: d8:5d:e2:4b:5e:3f
[2019/05/24 13:15:10] WIFI: CONNECTED Device Number: 2
[2019/05/24 13:15:10] WIFI: DISCONNECT: 10:60:4b:0d:e0:94
[2019/05/24 16:28:23] WIFI: CONNECTED Device Number: 3
[2019/05/24 16:28:23] WIFI: CONNECT: 10:60:4b:0d:e0:94
[2019/05/24 16:38:15] WIFI: CONNECTED Device Number: 2
[2019/05/24 16:38:15] WIFI: DISCONNECT: 10:60:4b:0d:e0:94
[2019/05/24 18:40:47] WIFI: CONNECTED Device Number: 3
[2019/05/24 18:40:47] WIFI: CONNECT: 10:60:4b:0d:e0:94
[2003/10/07 00:00:36] USB Charger: Disconnected
[2003/10/07 00:00:36] Battery Level : 6
[2019/05/24 19:22:13] LTE Connection established
[2019/05/24 19:22:31] WIFI: CONNECTED Device Number: 1
[2019/05/24 19:22:31] WIFI: CONNECT: 10:60:4b:0d:e0:94
[2019/05/24 19:22:51] WIFI: CONNECTED Device Number: 2
[2019/05/24 19:22:51] WIFI: CONNECT: 4c:0f:6e:ee:e6:4d
[2019/05/24 19:22:57] WIFI: CONNECTED Device Number: 3
[2019/05/24 19:22:57] WIFI: CONNECT: d8:5d:e2:4b:5e:3f
[2003/10/07 00:00:27] USB Charger: Disconnected
[2003/10/07 00:00:27] Battery Level : 6
[2003/10/07 00:00:35] LTE Connection established
[2019/05/24 19:39:43] WIFI: CONNECTED Device Number: 1
[2019/05/24 19:39:43] WIFI: CONNECT: 10:60:4b:0d:e0:94
[2019/05/24 19:40:19] WIFI: CONNECTED Device Number: 2
[2019/05/24 19:40:19] WIFI: CONNECT: 4c:0f:6e:ee:e6:4d
[2019/05/24 19:40:26] WIFI: CONNECTED Device Number: 3
[2019/05/24 19:40:26] WIFI: CONNECT: d8:5d:e2:4b:5e:3f
[2019/05/24 19:54:27] WIFI: CONNECTED Device Number: 2
[2019/05/24 19:54:27] WIFI: DISCONNECT: 4c:0f:6e:ee:e6:4d

I've tried this without the battery in, but that didn't help either (all it shows is battery level: 0 instead of a 6.

Any ideas?

Comments

JAJ1260

It also reboots if it is not connected to the charger (ARGH)...

Verizon_Support

We want to make sure you are provided with the best service and have a working jetpack at all times. I would be concerned if this were to happen to me as well. With regard to the device have you checked the connections on it to make sure they were properly connected? Also, have you tried resetting the jetpack at all during this time? JasperM_VZW

JAJ1260

Thank you for your reply. It's been a couple months since I reset the MHS900L. I will reset it and see what happens today. I won't be using it a lot today, as I will be out and about most of the day.

JAJ1260

I reset it before I left, and started an hour+ Youtube video while I was gone. I also disconnected the USB power cord before I left. Let me know what you think. Thanks. Jay.

Here is the log:

[2019/05/26 08:43:43] Request [Set Log Enabled]: Log enable change to Enabled
[2019/05/26 08:43:49] USB Charger: Disconnected
[2019/05/26 08:43:49] Battery Level : 6
[2019/05/26 08:43:51] WIFI: CONNECTED Device Number: 2
[2019/05/26 08:43:51] WIFI: CONNECT: 10:60:4b:0d:e0:94
[2019/05/26 08:43:51] WIFI: CONNECT: d8:5d:e2:4b:5e:3f
[2019/05/26 08:45:16] WIFI: CONNECTED Device Number: 3
[2019/05/26 08:45:16] WIFI: CONNECT: 4c:0f:6e:ee:e6:4d
[2003/10/07 00:00:28] USB Charger: Disconnected
[2003/10/07 00:00:28] Battery Level : 6
[2019/05/26 09:37:16] LTE Connection established
[2019/05/26 09:37:33] WIFI: CONNECTED Device Number: 1
[2019/05/26 09:37:33] WIFI: CONNECT: 10:60:4b:0d:e0:94
[2019/05/26 09:37:52] WIFI: CONNECTED Device Number: 2
[2019/05/26 09:37:52] WIFI: CONNECT: 4c:0f:6e:ee:e6:4d
[2019/05/26 09:38:11] WIFI: CONNECTED Device Number: 3
[2019/05/26 09:38:11] WIFI: CONNECT: d8:5d:e2:4b:5e:3f
[2003/10/07 00:00:28] USB Charger: Disconnected
[2003/10/07 00:00:28] Battery Level : 6
[2003/10/07 00:00:34] LTE Connection established
[2003/10/07 00:00:35] USB Charger: Disconnected
[2003/10/07 00:00:35] Battery Level : 6
[2003/10/07 00:00:36] LTE Connection established
[2019/05/26 09:43:05] WIFI: CONNECTED Device Number: 1
[2019/05/26 09:43:05] WIFI: CONNECT: 10:60:4b:0d:e0:94
[2019/05/26 09:43:41] WIFI: CONNECTED Device Number: 2
[2019/05/26 09:43:41] WIFI: CONNECT: 4c:0f:6e:ee:e6:4d
[2019/05/26 09:43:54] WIFI: CONNECTED Device Number: 3
[2019/05/26 09:43:54] WIFI: CONNECT: d8:5d:e2:4b:5e:3f
[2019/05/26 09:49:02] WIFI: CONNECTED Device Number: 4
[2019/05/26 09:49:02] WIFI: CONNECT: 44:91:60:c4:fd:e8
[2019/05/26 09:50:50] WIFI: CONNECTED Device Number: 3
[2019/05/26 09:50:50] WIFI: DISCONNECT: 44:91:60:c4:fd:e8
[2019/05/26 09:52:14] WIFI: CONNECTED Device Number: 2
[2019/05/26 09:52:14] WIFI: DISCONNECT: d8:5d:e2:4b:5e:3f
[2019/05/26 09:53:27] WIFI: CONNECTED Device Number: 3
[2019/05/26 09:53:27] WIFI: CONNECT: d8:5d:e2:4b:5e:3f
[2003/10/07 00:00:39] USB Charger: Disconnected
[2003/10/07 00:00:39] Battery Level : 6
[2019/05/26 10:02:03] LTE Connection established
[2019/05/26 10:02:15] WIFI: CONNECTED Device Number: 1
[2019/05/26 10:02:16] WIFI: CONNECT: 10:60:4b:0d:e0:94
[2019/05/26 10:02:36] WIFI: CONNECTED Device Number: 2
[2019/05/26 10:02:36] WIFI: CONNECT: 4c:0f:6e:ee:e6:4d
[2019/05/26 10:02:48] WIFI: CONNECTED Device Number: 3
[2019/05/26 10:02:48] WIFI: CONNECT: d8:5d:e2:4b:5e:3f
[2019/05/26 10:13:28] WIFI: CONNECTED Device Number: 2
[2019/05/26 10:13:28] WIFI: DISCONNECT: 4c:0f:6e:ee:e6:4d
[2019/05/26 10:13:34] WIFI: CONNECTED Device Number: 3
[2019/05/26 10:13:34] WIFI: CONNECT: 4c:0f:6e:ee:e6:4d
[2019/05/26 10:15:06] WIFI: CONNECTED Device Number: 2
[2019/05/26 10:15:06] WIFI: DISCONNECT: 4c:0f:6e:ee:e6:4d
[2019/05/26 10:15:12] WIFI: CONNECTED Device Number: 3
[2019/05/26 10:15:12] WIFI: CONNECT: 4c:0f:6e:ee:e6:4d
[2019/05/26 11:31:02] Battery Level : 5
[2019/05/26 11:37:09] USB Charger: Disconnected
[2019/05/26 11:37:09] Battery Level : 5
[2019/05/26 11:37:09] LTE Connection established
[2019/05/26 11:37:11] LTE Connection established
[2019/05/26 11:37:18] USB Charger: Disconnected
[2019/05/26 11:37:18] Battery Level : 5
[2019/05/26 11:37:32] WIFI: CONNECTED Device Number: 1
[2019/05/26 11:37:32] WIFI: CONNECT: 10:60:4b:0d:e0:94
[2019/05/26 11:37:44] WIFI: CONNECTED Device Number: 2
[2019/05/26 11:37:44] WIFI: CONNECT: 4c:0f:6e:ee:e6:4d
[2019/05/26 11:37:56] WIFI: CONNECTED Device Number: 3
[2019/05/26 11:37:56] WIFI: CONNECT: d8:5d:e2:4b:5e:3f

Verizon_Support

We regret to learn that you have problems with your JetPack MHS900L and we want to help you. The problem can be caused by several reasons. Do you remember if there was any software update recently? Meanwhile we suggest you follow the steps in the following link. Keep us posted.

http://spr.ly/6603Elh01

MariaV_VZW

JAJ1260

The MHS900L has never had a software update. As for my debugging attempts, I changed chargers yesterday and USB cords without any success. Here is the log from yesterday afternoon through early this morning. The four devices connected are two laptops, one HP printer, and one cell phone (used for looking at the logs when I'm not in front of my computer). Jay.

[2019/05/27 14:57:03] WIFI: CONNECTED Device Number: 3
[2019/05/27 14:57:03] WIFI: DISCONNECT: 44:91:60:c4:fd:e8
[2003/10/07 00:00:38] USB Charger: Disconnected
[2003/10/07 00:00:38] Battery Level : 6
[2019/05/27 14:58:47] LTE Connection established
[2019/05/27 14:59:00] WIFI: CONNECTED Device Number: 1
[2019/05/27 14:59:00] WIFI: CONNECT: 10:60:4b:0d:e0:94
[2019/05/27 14:59:24] WIFI: CONNECTED Device Number: 2
[2019/05/27 14:59:24] WIFI: CONNECT: 4c:0f:6e:ee:e6:4d
[2019/05/27 14:59:30] WIFI: CONNECTED Device Number: 3
[2019/05/27 14:59:30] WIFI: CONNECT: d8:5d:e2:4b:5e:3f
[2019/05/27 16:22:01] WIFI: CONNECTED Device Number: 4
[2019/05/27 16:22:01] WIFI: CONNECT: 44:91:60:c4:fd:e8
[2019/05/27 16:22:50] WIFI: CONNECTED Device Number: 3
[2019/05/27 16:22:50] WIFI: DISCONNECT: 44:91:60:c4:fd:e8
[2019/05/27 16:30:20] WIFI: CONNECTED Device Number: 2
[2019/05/27 16:30:20] WIFI: DISCONNECT: d8:5d:e2:4b:5e:3f
[2019/05/27 17:51:02] WIFI: CONNECTED Device Number: 3
[2019/05/27 17:51:02] WIFI: CONNECT: 44:91:60:c4:fd:e8
[2019/05/27 17:51:14] WIFI: CONNECTED Device Number: 4
[2019/05/27 17:51:14] WIFI: CONNECT: d8:5d:e2:4b:5e:3f
[2019/05/27 17:52:38] USB Charger: Connected
[2019/05/27 17:53:08] USB Charger: Disconnected
[2019/05/27 17:54:11] Prefence Change:
[2019/05/27 17:54:11] Turn off display: After 30 seconds
[2019/05/27 17:54:11] Auto Shutdown : After 30 minutes
[2019/05/27 17:54:11] Power Indicator : ON
[2019/05/27 17:54:11] Blink Delay : 15 Sec
[2019/05/27 17:55:50] WIFI: CONNECTED Device Number: 3
[2019/05/27 17:55:50] WIFI: DISCONNECT: 44:91:60:c4:fd:e8
[2019/05/27 19:20:21] WIFI: CONNECTED Device Number: 2
[2019/05/27 19:20:21] WIFI: DISCONNECT: 10:60:4b:0d:e0:94
[2019/05/27 23:28:26] WIFI: CONNECTED Device Number: 3
[2019/05/27 23:28:26] WIFI: CONNECT: 10:60:4b:0d:e0:94
[2019/05/27 23:38:11] WIFI: CONNECTED Device Number: 2
[2019/05/27 23:38:11] WIFI: DISCONNECT: 10:60:4b:0d:e0:94
[2019/05/27 23:38:40] WIFI: CONNECTED Device Number: 3
[2019/05/27 23:38:40] WIFI: CONNECT: 10:60:4b:0d:e0:94
[2019/05/27 23:48:35] WIFI: CONNECTED Device Number: 2
[2019/05/27 23:48:35] WIFI: DISCONNECT: 10:60:4b:0d:e0:94
[2003/10/07 00:00:27] USB Charger: Disconnected
[2003/10/07 00:00:27] Battery Level : 6
[2003/10/07 00:00:34] LTE Connection established
[2003/10/07 00:00:28] USB Charger: Disconnected
[2003/10/07 00:00:28] Battery Level : 6
[2003/10/07 00:00:35] LTE Connection established
[2019/05/28 01:04:50] WIFI: CONNECTED Device Number: 1
[2019/05/28 01:04:50] WIFI: CONNECT: 10:60:4b:0d:e0:94
[2019/05/28 01:05:35] WIFI: CONNECTED Device Number: 3
[2019/05/28 01:05:35] WIFI: CONNECT: d8:5d:e2:4b:5e:3f
[2019/05/28 01:05:36] WIFI: CONNECT: 4c:0f:6e:ee:e6:4d

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