How come verizon lies in there user guide saying you can make a 4g lte network extender a closed network? It also states that it has a 50ft radius but all my neighbors are connected to it?
@Taylorj wrote: How come verizon lies in there user guide saying you can make a 4g lte network extender a closed network? It also states that it has a 50ft radius but all my neighbors are connected to it?
Regarding the 50ft radius, you can adjust the transmit power level of the extender to reduce its reach.
We turned it down to 30 percent and the neighbor that is 180ft away is picking it up.
@Taylorj wrote: We turned it down to 30 percent and the neighbor that is 180ft away is picking it up.
What if you turn it down to the minimum possible? Have you rebooted/power cycled the extender to disconnect all connections to see if they reconnect?
We have done all of thee above. Verizon has made a product my neighbors can't disconnect from.
Yes, most extenders do have the option of creating a Closed Subscriber Group. If you have any additional questions or concerns, please send us a Private Note.
*Carla
Are you able to send a Private Message?
*Heather
Not sure if I can. Havnt messed with this chat much. You can send me a email. [email address removed per the Verizon Terms of Service]
For personal security, we removed your email address. Here's a direct link to allow you to manage your Network Extender via My Verizon: https://www.verizon.com/support/knowledge-base-21844/
-Arya
Hello, unfortunately you sent me the 3g extender and not the 4g and it shows in the information you sent me that you can't manage the 4g lte extender. Any other options to make it a closed network?
@Taylorj wrote: Hello, unfortunately you sent me the 3g extender and not the 4g and it shows in the information you sent me that you can't manage the 4g lte extender. Any other options to make it a closed network?
Check out this related thread, where @homebrewer4 found that the CONFIRM button when changing modes on the web site ONLY WORKS IN THE UPPER LEFT/LEFT side! You can set CLOSED MODE! WooHoo!
Re: 4G LTE Network Extender (Askey) CLOSED mode - Verizon Community
"if you go into your verizon account on your computer, click on my devices and find the network extender details you can edit to change it to closed, its picky on where your mouse clicks but the upper left hand part of the selection dot and the upper left of the confirm button just worked for me and then i made a list of the phones that can connect and now the closed network is working fine for me."
Have you tried it for yourself? It doesn't work here..No offense but ide really like to hear back from Verizon on this one to see how they think it can be fixed.
