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Mobile hotspot slow

Hi I have unlimited plus plan on 2 separate phones and Hotspot is lucky most times to get 600kb on either phone if it works at all lots of times it says waiting on wifi and I have great signal but and if I try to download a bigger space app or game it will start to download then keep starting over on 2% and won't download when it tries to work 1 is a galaxy a03 other a orbic and i did all the troubleshooting steps nothing works Internet works good but Hotspot doesn't I only used 12gb of data and 700mb Hotspot which nothing downloaded just keep restarting out of 50gbs plan

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Verizon_Support

I know that I would be upset if my hotspot was not working as expected and my download had to continue to restart as well Skid42. We're happy to take a look into this issue and help to find a solution. How are the data speeds when you're just using your phone and not on the mobile hot spot? https://www.speedtest.net/

What are the nearest cross streets and city where this happens? When specifically did this issue start?

-Joseph

Skid42

Download 54.1mb and upload 35.1mb on other phone Download 35.7mb upload 22.1mb Pocatello ave American falls

Skid42

I forgot to add its been doing this since I first started to use it on each phone

Verizon_Support

We know how important it is to have your devices working, and if you still need assistance, we are here to help.

~Freddy

Skid42

Nothing is fixed the numbers was for internet bit hotshot still has extreme problems and I am having other problems with it I can't call family members on verizon network they don't receive my calls most of the time and if they do it sounds like a crackling ghost sound that they cant understand or if they call same it looks like I have to take phones to a verizon store which I'm not sure if I can since I don't have a receipt from family dollar for the orbic and the other I bought from verizon online if it don't get better waste of money

Verizon_Support

Hello. We wanted to check back with you to see if you needed any additional assistance. If so, please send us a private note.

~Ivone

Verizon_Support

Skid42, we are happy to address your service concerns. Please send us a Private Note, so we can assist you better.

*Bee

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