Network Extender Error 32

[JAVOGs]

I have had a network extender for a while now.  I am still dropping calls due to an error 32.  What do we need to do to get my iPhone 13 working with the network extender?

[vzw_customer_support]

JAVOGs,

Being able to count on your extender is important. The whole point of that after all is to get you the service you need. I greatly appreciate you reaching out to us here. Error 32 is a firewall or lan error. It means something in your home internet connection is blocking the extender from working. That is something that only your home internet provider will be able to walk you through specifically because we don't have information on your home network settings and systems the way they would, but the required ports and information needed for them to get that set up for you can be found at http://spr.ly/6606zXsvw in our device support guide. 

-Andrew

[JAVOGs]

Thank you.

What is error 27?  It is stuck on error 27 this morning.

I checked to make sure my iPhone 12 (not 13 as I thought) is HD compatible, but I cannot find anywhere that it directly states that iPhone 12 had HD calling capabilities.

I started working thru the troubleshooting but got to the point where they ask the status of the display on the Network Extender (NE) and couldn't go any further.  The NE display is blank.  Now, what do I do?

[jav6]

If your issue is not resolved, you might UNMARK the thread/post as ANSWERED.

[JAVOGs]

Thanks for the advice.  Unfortunately, I don't see where I marked this as answered or where I can unmark this.

[jav6]

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@JAVOGs wrote:

Thanks for the advice.  Unfortunately, I don't see where I marked this as answered or where I can unmark this.

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Apparently, an agent or someone with privileges, unmarked the post as ANSWERED.

[vzw_customer_support]

Hello! Thank you for reaching out to us on Social Media! How can I be of assistance today?

*Angela

[JAVOGs]

Is there someone that can help me with error 30 on NE?  Please read the entire post before responding!  I am getting no where like this.

[jav6]

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@JAVOGs wrote:

Is there someone that can help me with error 30 on NE?  Please read the entire post before responding!  I am getting no where like this.

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According to the User Manual, https://scache.vzw.com/dam/support/pdf/user_guide/verizon-lte-network-extender-user-guide.pdf , on page 43:

There may be a server/database issue with the server you are connecting to.  Maybe a @vzw_customer_support agent can escalate your issue to technical support and someone can work with you to identify the server your device is connecting to and investigate it?  They could also remove your device from your account and the MAC-ID from the server database and re-add it back to see if that helps if it hasn't already been done.

[JAVOGs]

JAV6

Thank you for your help!  Sounds like I need to give them a call.

[jav6]

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@JAVOGs wrote:

JAV6

Thank you for your help!  Sounds like I need to give them a call.

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If you don't get referred to technical support by calling 800-922-0204, I've got a note that for 'Network Extender Tech Support', I've called the 'National Accessibility Cust Svc Ctr' at 888-262-1999.

[vzw_customer_support]

Hello! Thank you for reaching out to us on Social Media! Have you tried resetting the Network Extender?

*Angela

[JAVOGs]

I have reset the NE.  I moved it to the DMZ.  It is outside the firewall now but I am still getting Error 30.  Any suggestions on how to fix this one?

[vzw_customer_support]

We appreciate your efforts, JAVOGs! We are here to help, and we want to make sure you can fully enjoy your extender. I'm concerned to hear that you are now getting Error 32. May I ask, have you been able to use your network extender with your internet service provider in the past? Has anything changed about your internet connection that may have impacted the extender? 

-Michelle