An Accepted Solution is available for this post.
New firmware Software Version: 220745 04/12/2022
Data5248
Enthusiast - Level 3
‎04-13-2022 08:49 PM

It is out new firmware, but still no signal strength meter😫😔😭

System Update 3

 

The details:

Release date: 04/12/2022
Software Version: 220745

What's changing:

The current software update:

  • Resolved an issue with Wi-Fi channel selection after disabling / enabling Wi-Fi settings
  • Added IP Passthrough support
  • Resolved an issue where a separate SSID ending in -BH was being broadcast
  • Added a feature to resolve some disconnect / reconnect events in specific network conditions
  • Resolved an issue resulting in 3 red blinking LEDs every few minutes
  • Resolved issue in the webGUI where AM / PM was mixed up for noon and midnight
  • Added Wi-Fi driver updates
  • Modem updates for improved throughputs in specific network conditions
  • Added / revised messaging in webGUI for WPA / WPA2 support
  • Extended the initial bootup / setup sequence and blinking white LED to 5 minutes
  • Resolved a firewall issue that would require a device reboot to recover internet connection
1 person had this problem.
0 Likes
Reply
8 Replies
An Accepted Solution is available for this post.
vzw_customer_support
Customer Service Rep
‎04-15-2022 10:11 PM

Hello, Data5248. We want to make sure you get the assistance you need. Are you experiencing service issues after you updated your phones software? 

*Cassie

0 Likes
Reply
An Accepted Solution is available for this post.
Data5248
Enthusiast - Level 3
In response to vzw_customer_support
‎04-16-2022 10:01 AM

It is all good just wanted to let everyone know it is out.

0 Likes
Reply
An Accepted Solution is available for this post.
makotosan
Enthusiast - Level 2
‎05-13-2022 07:15 AM

These updates sound great, but unfortunately every time I try to check for an update, it fails.

makotosan_1-1652451315104.png

 

 

0 Likes
Reply
An Accepted Solution is available for this post.
vzw_customer_support
Customer Service Rep
In response to makotosan
‎05-15-2022 07:23 AM

Thank you for sharing the screenshot. Let's continue working together. Please try rebooting your device once more. Once it powers back on, please follow the previous steps to check your device's software version. 

 

Thanks for your patience. -Robert C.

0 Likes
Reply
An Accepted Solution is available for this post.
Max2U
Enthusiast - Level 2
In response to vzw_customer_support
‎05-17-2022 01:00 PM

I have the same issue and Verizon support sent me a new NCQ1338.

 

It does the same thing. Will not update software to the 220745 version.

Official Verizon support rep comments here are frustrating as they clearly no nothing. 

The rep I had on the phone today was aware of the issue but said there was no fix.

Also clearly misinformed. Too bad someone at verizon doesn't get to the bottom of this and fix it.

Please escalate.

0 Likes
Reply
An Accepted Solution is available for this post.
vzw_customer_support
Customer Service Rep
In response to Max2U
‎05-19-2022 01:06 PM

Your desire to obtain the latest update is understandable.  Please send us a Private Message, so we can delve deeper into this.

*Lisa

0 Likes
Reply
An Accepted Solution is available for this post.
TallieC
Newbie
In response to makotosan
‎06-11-2022 01:19 PM

I have the same problem.  If I have it check again, it says my firmware is up to date.

TallieC_0-1654978712246.png

 

0 Likes
Reply
An Accepted Solution is available for this post.
vzw_customer_support
Customer Service Rep
In response to TallieC
‎06-13-2022 01:28 PM

TallieC, thank you for sharing this information. Let's review. What is the current Software version? Also, which Model device do you have? 

-Sylvia

0 Likes
Reply