Server Location Assistance Status is Not Reachable?

On the 'About' screen on my 4G LTE Network Extender it shows that the Server 'Location Assistance' has a status of 'Not Reachable'? (See screen shot below) Is that normal? I can Ping 209.2510.15.73 and get a response. I have that listed as an exception on my Anti-Malware. What else do I need to do to make it reachable ... if it should be reachable?

Thanks for your help.

Accepted answers

vzw_customer_support

scottma61,

We always want to make sure your extender is working just as it needs to. After initial setup the device actually pulls its GPS information from local towers. When it can do so that will say not reachable. That is normal and what we would expect to see. You can find more details at http://vz.to/2e9CPiT .

AndrewT_VZW
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All comments

scottma61

Typo. I can Ping 209.210.15.73........

Anybody ???

vzw_customer_support

We appreciate you bringing this to our attention, scottma61. It is important to us that we take the right steps to get this resolved and I am glad to help.

What is the make/mode of the existing device?Have you made any changes to either the network extender or phone recently?

SteveR_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

scottma61

What is the make/mode of the existing device? Samsung 4G LTE Network Extender Model #SLS-BU103

Have you made any changes to either the network extender or phone recently? No.

vzw_customer_support

Thanks for this information. What are the status lights on the network extender? Are you having any difficulty using your phone with the extender? When you dial #48 from your phone while at home, what message do you hear?

ChristopherM_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!