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Slow Internet on T1114

I have the Novatel T1114 router and it runs extremely slow. I live in rural central Illinois but am very close to a tower. I have 4 bars of signal, RSRP is -67dBm, and RSRQ is -10 so signal is not the problem. I have done a speed check on numerous device both wirelessly and through LAN. All come back with roughly .5mbps down and .8mbps up. I feel like this is unacceptable for the amount of money I pay unlimited plan. My phone runs at 4G speeds and it's hotspot is also capable of 4G when in my house. Can someone tell me why this device is not capable of atleast reasonable speeds?

Comments

Ann154

Have you used your 10 GB of LTE high speed hotspot data and therefore are slowed down to 3G speeds for the remainder of the billing cycle?

joshhuff1

I was told when I purchased this device that it would have the 22gb limit just like the phones before being moved down to 3G. It has it's own line and I pay a full line price for it each month. That would really suck if it only has 10Gb of 4G seeing how I wanted to avoid that and asked the manager the specific question about the 22Gb.

Verizon_Support

joshhuff1,

You should always be receiving the correct information the first time. We apologize if you did not receive that. On the Unlimited Plan, any internet devices will receive 10GB of 4G/LTE data and then start receiveing 3G speeds once the 10GBs is reached. Internet devices include: mobile hotspots, jetpacks, tablets,

ChristinaM_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Ann154

The rep was misinformed. The function of the device is to create a hotspot or tether other devices to it. That qualifies it for the hotspot data restrictions of 10 GB per billing cycle. Do I think it is misleading, yes. Will Verizon Wireless change it, I doubt it.

joshhuff1

Thanks for correcting the misinformation I was given. I now wonder why am I paying for a device with unlimited data that cannot reach the 22gb of 4G data? There is no possible way to use this device other than to tether. Shouldn't this device be half the price for half the device? I know Verizon loves to trick people into new contracts with misinformation because this is not the first time it happened to me. I got taken off of the original Verizon unlimited plan due to the wrong information being given.

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