Child Item

Site Totals

61487 Questions Answered 271 Categories

Stuck in Connecting to Router

I have a pretty new Network extender LTE, less than 6 months. When it first arrived, it worked great but at some point connection was lost so I tried to reset it and now it will not go past connecting to router. I have spoken to people from Verizon via chat, voice, and messenger to no avail. Can someone please help me troubleshoot this issue? I cannot make or receive calls in my home at all now.

Comments

jav6

@mcjnelson
wrote:
I have a pretty new Network extender LTE, less than 6 months. When it first arrived, it worked great but at some point connection was lost so I tried to reset it and now it will not go past connecting to router. I have spoken to people from Verizon via chat, voice, and messenger to no avail. Can someone please help me troubleshoot this issue? I cannot make or receive calls in my home at all now.

What make/model router do you have? Is there an error code displayed on the LTE Network Extender? It could be your router and/or extender received an upgrade which affected settings. Are you able to get to admin pages to check settings in both the router and extender?

Verizon_Support

It's important to be able to make/receive calls, Mcjnelson. We're here to help! Which extender model are you using? Did you have any issues with your home internet around the time this issue began? Please complete a speed test here: http://spr.ly/6608JRidO & share your results. -Kia

Child Item