Verizon WiFi extender piece of garbage

I purchase a Verizon WiFi extender from Verizon in the fall for hundreds of dollars. Spring arrived and I think the leaves obscured the view for gps. Idk ,I’m not tech savvy. I called and talked to Verizon tech for more than an hour trying to troubleshoot this. We were disconnected and never heard jack back from Verizon. We are unable to take phone calls inside our house because they are always dropped. So disappointed in my service of 20 years.

Accepted answers

SonyaVJ

appreciate it. It’s the 4G LTE Network Extender

All comments

jav6

@SonyaVJ
wrote:
I purchase a Verizon WiFi extender from Verizon in the fall for hundreds of dollars. Spring arrived and I think the leaves obscured the view for gps. Idk ,I’m not tech savvy. I called and talked to Verizon tech for more than an hour trying to troubleshoot this. We were disconnected and never heard jack back from Verizon. We are unable to take phone calls inside our house because they are always dropped. So disappointed in my service of 20 years.

Are you trying to use a WiFi extender for WiFi calling? Or, are you referring to a Network Extender which creates a local network cell tower in your home for a cell signal that uses your internet connection for calls? What exact model device do you have?

Mags1

I am a different customer.... I have a network extender and the extender is a Samsung Verizon 4G LTE Network Extender 2 and it appears to be working but our phones are unable to connect. Already tried rebooting whole system and turning off WIFI and still phones are not connected. Any ideas??

jav6

@Mags1
wrote:
I am a different customer.... I have a network extender and the extender is a Samsung Verizon 4G LTE Network Extender 2 and it appears to be working but our phones are unable to connect. Already tried rebooting whole system and turning off WIFI and still phones are not connected. Any ideas??

Instead of hijacking someone elses thread/issue, you should be creating a NEW thread with your issue. What make/model phones do you have and are they LTE capable? By 'unable to connect' exactly what do you mean, e.g. will not get a cell signal from your extender or not able to make a call? What lights does your extender have?

Verizon_Support

Mags1, thanks for reaching out. The Network Extender is always a great device to use to help improve cellular service indoors. Jav6, has asked some pretty important questions. Can you please provide us with the make and model of your device? Also, what lights are showing on the Network Extender. Please keep us posted. KevinR_VZW

Mags1

I'm sorry I hijacked someone else's thread.. I'm not really tech savvy and thought with a similar issue I might get answers. Light is on extender and it says in service. When I dial #48 verizon tells me I am not connected to Verizon Extender network

Mags1

We have iPhones - an iPhone 7 and iPhone Xr

Mags1

Extender is a Samsung and model number is: SLS-BU10B. There is a single solid blue light on the front and the panel says In Service

SonyaVJ

appreciate it. It’s the 4G LTE Network Extender

jim_green

whats the solution ?

Verizon_Support

Jim_Green we want all your questions answered. Can you tell us more details about any issues/questions you have? We are here to help.