Why does my device keep locking up?

Twice in the past 3 days, I have had to power-off reboot the MiFi Jetpack 6620L in order to be able to connect to the Jetpack Admin page. Also, each time, network performance had degraded noticeably before I rebooted. After rebooting, performance was back.

Have others encountered this? I updated the firmware a couple of days ago, and it has happened twice since then.

Trying to figure out if I need to return and replace this one as a defective unit, or if there is some config/setting that would help.

I don't have great 4G LTE coverage (~90-96 dbm usually) and I wonder if the device gets lost hunting for signal?

Accepted answers

Verizon_Support

kccrosser, we definitely want to make sure you are able to fully use your MiFi without any issues. Through your 6620L's screen, if you go to Settings>Network Technology> If you are currently Set to Global, try switching it to just LTE Only, and see if this makes a difference while at home.

Keep us posted!

NicandroN_VZW

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All comments

7e18n1

If you have removed and reinstalled the battery and SIM card and the situation remains unchanged, I would contact Verizon Wireless Customer Service (800) 922-0204 for a replacement. I can’t think of any setting that would fix it.

John_Getzke

Firmware update problems should be reported to VZW. If they botched something they need to know about it directly. Firmware problems are usually supported even outside of warranty dates.

Verizon_Support

kccrosser

I have made the change to LTE Only and will see if that solves the problem. I had to reboot just an hour ago, so I hope this makes a difference.

Verizon_Support

Thanks so much for trying that for us kccrosser! We certainly hope that this helps but if you run into any additional problems please don't hesitate to reach out to us again as we are here for you.

CandiceH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!