Why is the Samsung network extender offline?

[garrybaer]

Network extender went offline yesterday (WAN:blue; GPS:solid red; SYS:slow flashing red;  POWER:blue).

Re-powered the device last night, no change this morning.

re-powered again this morning, no change after 4 hours.

Called Verizon_wireless support, but indicated they dont have anyway to troubleshoot.

Verizon_wireless transferred me to SamSung support.

after 30 minutes being handed to 3 different people, Samsung said that I should go back to Verizon_wireless and get support there.

This happened once before (about 2 years ago) the extender was in this state for 4 days.  Verizon_wireless support said dont know.  I seached the internet, and found many others saying their extender went off the same day.   on Day4, it magically came back online.

What do I need to do to get knowledgable verizon support for this device?

[vzw_customer_support · Accepted solution]

garrybaer,

Having your network extender working is critical and we can certainly help out. From what you have described with the status lights there could be a couple things going on. You mentioned the GPS and System lights are flashing red (https://www.verizonwireless.com/support/how-to-use-network-extender-led/). Are you using the GPS extension cable with the extender? Is the extender in an open room or near a window? What's your zip code?

AdamG_VZW
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