Why won't Google Player work on my device?

[Mollie88]

I have an Motorola Ellipsis Tablet. I am unable to use Google Player. When I open the app, I get "Background data disable. Google play store needs background data to be enabled." I hit enable and It asks me to choose either Facebook or Gmail. I choose my email account and it tries to sync and I get the message "Sync is currently experiencing problems. It will be back shortly." Everything works fine when I am on WIFI at home but when I get to work and I'm on the Verizon network it won't work. I can't use Pandora or look at video. Can someone help me figure out why it is not working on the Verizon network? Thanks.

[vzw_customer_support · Accepted solution]

Hi Mollie88,

Oh my! Let's get you back to enjoying your device. Some applications depend upon background data (transferring data when not directly in use). Restricting background data may cause those apps to stop functioning unless a Wi-Fi connection is available. To uncheck Restrict background data in the Google Play application,  follow the directions in the link http://vz.to/1f5KM7b .

Thanks,
PamelaF_VZW
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