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Just got an iphone 12, which defaults to 5G service "when available." As far as I know, there is no 5G service in my area. In any event, I've experimented with some settings, such as turning off 5G altogether, but I have yet to be able to connect with my home network extender.
In the meantime, I see that this phone has an option of "wi-fi calling" enabled. Is it possible that using the option of wi-fi calling interferes with the ability to connect to the network extender? Frankly, I'm not even sure which will give me better service. But I'd like to maximize connectivity, in any way possible.
Any suggestions would be appreciated.
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wynton,
You can definitely try referring the post Jav6 made. In general, you should be able to use an LTE extender without issue, as the phone still accesses all our LTE channels. If the extender is an older 3G extender, which most 4G phones will be able to connect to, it will not work at all. 5G iPhones lack CDMA access. So you could just have a case of all the older phones connecting to the 3G extender and your phone unable to find the signal. You can generally get the best connection with the most range out of WiFi calling in a no service situation. However, this must be established on-network. Have you been able to successfully set up WiFi Calling on your phone? How has it performed, if so?
Same problem here with new iPhone 12 not connecting to my network extender.
This is disheartening to hear. We are here to help. A Private Note will be sent, so we can dig into this issue. - BrittanyC_VZW
I am having same issue. Customer Support, can you help me know how to get around this? There is no service at my house, however, with our older extender, my wife and daughter's phones connect with no problem. Thanks
Do you know if you have a 3G Network extender? It looks like that was the problem for some other users on this thread. Also, have you tried Wi-Fi Calling? If so, how is the signal for you? ScottD_VZW
It's an older 3G verizon extender. The 3G and 4G phones connect with no problem, my new 12 does not at all. I think I used Wifi calling yesterday evening, and worked, however, I'm not receiving texts that are not imessage, and cannot send texts that are not imessage due to not on the extender. My mother has the same extender, and lives 1/2 mile from my house. My phone does not work there either other than wifi and imessage.
We definitely want to get to the bottom of this ASAP! We will be sending you a Private Note, so we can continue. MoniqueH_VZW
I’m having the same issue with the iPhone 12 Pro Max. I get zero coverage at home. My LTE network extender says 7/7 satellites connected and 0/14 devices connected. The phone will not connect to the extender, and there’s no way to do it manually.
Verizon’s advice to “wait 3 minutes and try again” doesn’t work. I’ve been sitting next to the extender for 3 days straight, not going beyond a 5ft radius, and it still won’t connect. Can someone please help me get signal here so I can go get some food? I’m starving.
@Pdub1971 wrote:Same problem here with new iPhone 12 not connecting to my network extender.
It would help to tell us which model extender you have.
Iphone12 doesn’t connect automatic to the extender unless I press airplane mode off and on.
also my iPhone 11 doesn’t have any issues connecting to the extender.
Hello, jennever. We want to make sure you have the details you need, on how your extender works, and what devices can connect to them. Since the iPhone 12 is a 5G device, it may have issues connecting to the 4G extender. Does this make sense? CourtneyM_VZW
Thanks for those details, wynton. Congrats on the new phone. The last thing we want is for you to experince issues connecting to the network extender. Have you tried turning off the Wi-Fi Calling feature to connect? Are there other devices around you experiencing the same issue?
Yes, I tried calling without the wi-fi enabled. Didn't help.
And my family continues to have no issue with the network extender, but they all have older phones (and not iphones).
@wynton wrote:Yes, I tried calling without the wi-fi enabled. Didn't help.
And my family continues to have no issue with the network extender, but they all have older phones (and not iphones).
and @Pdub1971 , have you seen this post. It has an interesting theory and possible solution:
I'm having the same issue with my new iphone, did you ever get it to work?
This is why I havent bought iPhone 12 yet. Sounds like they wont work with extender.
I will just hope it works eventually I guess.
I'm sorry to learn you are having the same issues too, twisdom3329. Let's get this resolved.
Just to clarify, do you have the iPhone 12? Also, do you have a 3G Network Extender, or a 4G Network Extender? Please elaborate.
VanessaS_VZW
wynton,
You can definitely try referring the post Jav6 made. In general, you should be able to use an LTE extender without issue, as the phone still accesses all our LTE channels. If the extender is an older 3G extender, which most 4G phones will be able to connect to, it will not work at all. 5G iPhones lack CDMA access. So you could just have a case of all the older phones connecting to the 3G extender and your phone unable to find the signal. You can generally get the best connection with the most range out of WiFi calling in a no service situation. However, this must be established on-network. Have you been able to successfully set up WiFi Calling on your phone? How has it performed, if so?
It turns out I do have a 3G network extender, so I guess that's the problem.
Now I'm wondering whether the wi-fi calling is superior (in terms of coverage) than a network extender anyway. Have to decide whether to buy a newer network extender
wynton,
I am glad we could uncover the issue. Wi-Fi calling is definitely worth testing out, and could be a great solution in your home. A new network extender may be a better one, let us know how you fare with Wi-Fi.
ColinH_VZW
@wynton wrote:It turns out I do have a 3G network extender, so I guess that's the problem.
Now I'm wondering whether the wi-fi calling is superior (in terms of coverage) than a network extender anyway. Have to decide whether to buy a newer network extender
My son and daughter-in-law in northern Vermont have a 4G LTE Network Extender to enhance cell service in and around their house and embedded Air BNB rental. They have Comcast internet service and always use WiFi calling on their Android and iPhone phones. When walking out of the house the cell signal from the extender exceeds the WiFi range provided by their router so they get a strong 4G signal when beyond WiFi range. They haven't reported any issues with WiFi calling and are both educators with remote instruction/calls/videos regularly. Having the network extender provides the cell signal for anyone visiting who doesn't use WiFi calling.
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